Samsung Galaxy S3 General Information and Troubleshooting FAQ

jephrox8 said:

Hi everybody. I have an S3 for a month now and I accidentally deleted the Contacts icon from the quick access menu. Since I knew how to put icons back there, I opened the app drawer but can't find the same Contacts icon. The only way I can get to my contacts is by tapping Phone > Contacts. I'm at my wits end and have troubleshot for nearly a day.

My last resort would be to reset the device but before I do this, any recommendations?

Btw, I can still see Contacts when I go to Settings > Application Manager > All

Appreciate your help!

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First, open your app drawer and tap the menu button. Make sure no applications are hidden by seeing if "Show Hidden applications" is greyed out. If it is greyed out, then open grid type. Select Alphabetical grid and then try finding Contacts again.

rahulmatani said:

I have been facing problems transfering apps to sd card if any1 can help me doing it as my 16gb is full and i want to add more apps.

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Due to the GS3 having internal memory as user accessible storage, this is not possible, unless you root.

red5ive said:

I have a strange problem with slow keypad/dialing response when I'm entering in a number in response to a voice prompt. For example, I make a call, then when prompted to enter a number (like a passcode for a conference call), it takes 2-3 seconds before the phone responds from one key press to the next. It only happens after I've already placed a call. The problem is random, but it has been happening for as long as I've had the phone (VZW preorder). Anyone ever have this issue and know of a fix? Thanks.

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I've never seen that problem before. Try clearing data on your phone dialer app. That would be an option if you go to settings > application manager > all tab > Phone > clear data.

cdypares said:

hi. please tell me what i need to do because i noticed that my s3's menu and back buttons are not lighting up when being used.
thanks!

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I would suggest what brownitus suggested. If that doesn't fix it, I would suggest returning it to the place you bought it for a replacement.

Cruncher1201 said:

I drive a car that has voice-enabled dialing, but it seems not all the contacts in my phone sync up with my car. The only contacts I can dial (through my car... sure I can and have picked up my phone and dialed a contact) are the ones I have physically added to my phone.

I'm sure a great majority of GS3 users are on Facebook, are linked up via their phone, and obtain a lot of phone numbers that way. I have also noticed in my 'Applications and Sync' that 'Sync is currently experiencing problems. It will be back shortly'; this message has been on my phone for at least a month. My Facebook account also has a red icon next to it, whereas the other accounts have green icons. Could this be the problem? If so, is there a fix coming down in a future update to fix the sync issue?

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I don't use facebook anymore, so I can't comment on this directly. But I would try resyncing facebook. Either by manually refreshing the sync, or removing the facebook account and re-adding it.

marzouq said:

The memory card is 32Gb but when I take a DV ANSWER IS , PLEASE INSERT MEMORY CARD AND WHEN I GO TO FILE ANSWER IS UNSUPPORTED MEMORY CARD FORMAT IT/ I said o.k warning failed please help me to solve this problem

Marzouq​

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Resizing and capitalizing the text is unnecessary. Please use the default text size, as I will try to answer your question to the best of my ability, anyways.

First, try reformatting the SD card. With the SD card inserted into the phone, go to Settings > Storage > Format SD card and follow it's instructions.

If it fails to format the card, you probably have a defective SD card. There are a lot of counterfeit SD cards that get sold on eBay and Craigslist that are appealing, but are cheap and will fail quickly. Only get SD cards from reputable vendors. If you did get your card from a reputable vendor, then try returning it for a replacement.

Rodelio said:

Google was unable to help me find an instruction on how to search a message by its sender, the search facility only search the contents of the messages (SMS) and not the sender. If I am going to search for "Rodelio" then it will only show those messages where "Rodelio" is mentioned in the message and it will not include those messages where "Rodelio" is the sender.

I hope I am making myself clear. Thank you for any help.

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I understand your question. But I don't have the same problem on my device. Are you using the stock messenger app? I was able to search by a person's name and it gave me the thread of conversation.

Rodelio said:

Yes, just using the stock messenger app. If a "Rodelio" sent you a single message without mentioning "Rodelio" in the content of the message, that message will not be included. =(

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I don't know how to help you. My messenger app searches by contact as well as content. Perhaps if you tried a third party messanger app like Handcent or Go SMS?

rokitt51 said:

Hello all. New guy here. Can someone tell me if the s3 will recognize a 64gb micro sd? Ive heard some at sprint say no and others say yes.

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I can't tell you personally that I've seen a 64 GB card work, as I only have a 32GB. But others on the forum will say that they do.

dayna82 said:

Hi,

Can somebody assist me regarding the animated thumnails of the videos in the Video Gallery. A standard feature of the S3 would be to animate the videos if we view the gallery in Thumbnails mode. The animations are stored in the /mnt/sdcard/.thumbnails folder.
I recently messed around with my phone and deleted these files (total size was around 300Mb for the 3.9Gb of videos that I have).
After that, the thumbnails do not animate anymore.
However, after a couple of tries in restarting the phone, some of them thumbnails start to animate again.
Can anyone explain how we can control this feature, please? (how to turn it on and off, so we can manage the space that the animation files takes up).

Thanks in advance!

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I would think that running the video once would create the thumbnails again. But I'm not sure, I don't use my GS3 as a video player.

Munevver said:

Hi
i need help with my Samsung Galaxy 3.
Regarding SMS.
If my phone is switched off and a text message is sent, When i turn the phone on, the message will show me that the time the sms was sent is the time that the phone was switched on, not actually 'real time' it was sent.
Is there any settings i can adjust to fix it?
Thank you

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On the phone, no. You would have to check with your carrier for the actual time the message was sent.

jephrox8 said:

Thanks for the recommendation. I have already tried this. No apps are hidden and Contacts is nowhere to be found. Reset device then?

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I think so.

blashqa said:

setting horizontal wallpaper doesn't work even when i use zedge app... could anyone help me?

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You have to use a third party launcher, like apex/nova/go, so that horizontal wallpapers are an option.

The stock launcher does not do horizontal.

bwayne said:

15 minutes after I activated my s3 today I noticed the menu and back buttons stopped working. I tried doing a factory reset and they still don't work. Any clue to why this might happen? thanks

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You have a broken phone. I'd recommend you return it.

robw77 said:

With my headphones connected I am able to listen to music on the radio, you tube, music player. When I try to listen to music on an internet site (eg. myspace) I can't hear anything, even though the website is indicating that something is playing. How do I fix this?

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I would recommend you try a different browser like boat browser or firefox.