I have a dead pixel

Omar Days · Nov 4, 2013

Right in the middle of the screen

Is really annoying. To some people it's nothing, but not to me

Rxpert83 · Nov 4, 2013

Omar Days said:
Right in the middle of the screen

Is really annoying. To some people it's nothing, but not to me

Thats what warranties are for!

Contact google, they'll replace it

Omar Days · Nov 4, 2013

I'm going to contact them tomorrow morning but I'm not holding much hope for a replacement.

I remember years ago my psp had three dead pixels. Sony said it needed a minimum four pixels to warrant a replacement.

zenicanin · Nov 4, 2013

That would suck considering you look at the phone a lot. I'd say if they don't return it, you find a way to break it and then tell them it just died.

kneeldug · Nov 4, 2013

Let me know what they do for you.
I'll do the same.
Great phone, but this pixel is quite annoying.
I had perfect pixels on 5 straight nexus 4s, and a bad one on my only 5. That figures.

andrews317 · Nov 4, 2013

kneeldug said:
Let me know what they do for you.
I'll do the same.
Great phone, but this pixel is quite annoying.
I had perfect pixels on 5 straight nexus 4s, and a bad one on my only 5. That figures.

Maybe just bad luck, cause you are the first case like this I hear about.

tchen811 · Nov 5, 2013

I had one dead pixel on my nexus 4. Called up Google and got a replacement in 2 days.

wyndslash · Nov 5, 2013

May I ask how to know if there is a dead pixel? Thanks. It's never happened to me before so I want to know how to look for it

MartinS · Nov 5, 2013

Try the app - Dead Pixel Detect and Fix first. It flashes the screen through colour cycles to try to "wake up" dead pixels.
I don't know the success rate but it's worth a try.

Omar Days · Nov 5, 2013

Ok, so I rang Google, and they're going to replace it. Pretty happy with that. As annoying as it is, you cant ask for anymore than a swap.

To the person who asked what a dead pixel looks like, in this case it was a little black dot. At first I thought it was a speck of dust, but after wiping the screen it was still there. Dead pixels aren't always black from my experience. Thy can be green too.

Omar Days · Nov 19, 2013

Replacement phone arrived. No dead pixels! And also no rattle as well. The defected phone's power button would rattle. Seems like i had a dud for sure.

Props to Google though. Said the replacement would ship by the 23rd, I received it on the 18th, my birthday. lol it's as if google knew!

charliecc · Nov 19, 2013

Omar Days said:
Replacement phone arrived. No dead pixels! And also no rattle as well. The defected phone's power button would rattle. Seems like i had a dud for sure.

Props to Google though. Said the replacement would ship by the 23rd, I received it on the 18th, my birthday. lol it's as if google knew!

Yep, I had the same, although a stuck pixel for me.

I contacted Google asking if there was anything I could try to sort it, specifically saying I wasn't looking to replace the phone for 1 stuck pixel.

After letting them know their suggestions didn't work they offered to replace. It seemed a bit petty, but if they're willing to do it then why not.

Phone arrived today, although I was not there to receive it.

Lettuce · Nov 19, 2013

What did you do with the old phones after receiving replacements?

tchen811 · Nov 19, 2013

Lettuce said:
What did you do with the old phones after receiving replacements?

You ship it back using the box the replacement came in. Postage is prepaid. Pretty easy.

Omar Days · Nov 20, 2013

tchen811 said:
You ship it back using the box the replacement came in. Postage is prepaid. Pretty easy.

Basically.

Also, you have 21 days to return the phone after they've sent you the pre paid delivery bag.

I have a dead pixel

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