Help No Video (YouTube/Vimeo)

motomonk · Apr 14, 2014

I have recently activated an LG Optimus F3 on Virgin Mobile's $30 a month plan. I am running Android 4.1.2. I understand that my service is throttled after 2.5gb of data; however, before I reach that limit and even if I use my home wifi I cannot get videos either on YouTube or Vimeo to load.

For YouTube, whether I use the YouTube app, the built-in browser, or chrome, I can navigate the videos and everything seems to be loading quickly, yet once I select a video the loading spin just rotates indefinitely not even loading the ads or beginning the countdown for the ads.

This is similar to Vimeo. Navigation seems to be fine, and once I select a video I want to watch the video pane just goes black.

Tokenpoke · Apr 14, 2014

Have you tried updating through ota? I can't think of any reason this would happen.

Exbruce · Apr 14, 2014

Same problem with me

Exbruce · Apr 14, 2014

Only when on data though, not on Wi-Fi

motomonk · Apr 14, 2014

Everything appears to be up-to-date. My YouTube app is version 5.5.27

Is there any specific way I should be confirming everything is up to date? I've just been doing it through Google Play.

aml1025 · Apr 15, 2014

I don't have a solution, but I have seen people posting this last week in Virgin Mobile's Facebook page that they are having the same kind of trouble. It sounds like it must be some kind of problem on their end.

If you can, contact them through Facebook or Twitter. It will at least help make them aware of the extent of the issue so they can (hopefully) fix it quickly.

Aaron · Apr 16, 2014

I have the same issue. Started about 3-4 weeks ago for me though. When on data, after clicking the video I want to watch it will load the ad, then the video won't load. The loading "circle" will stay spinning and then I will have to force close the youtube app. After force closing the app, my 3g/4g transmit arrows at menu bar stay lit up and slowly drain the battery faster unless I fully shut down phone, then wait a minute then turn it back on. Shutdown and restart it would still stay lit up.

I have tried uninstalling app and re-downloading updates, clearing cache and data before and after. Seems to work OK on wifi, but I use my tablet for youtube now.

dgo700 · May 6, 2014

youtube barely updated it should work now on the app

portezbie · May 27, 2014

Still having this issue with youtube

Exbruce · May 27, 2014

You have to change the network from LTE to 3g

Aaron · May 29, 2014

I was just able to get mine working recently by going to my apps in the play store and disabling the auto updates for youtube.

Then uninstalled youtube updates and disabled notifications to revert back to stock app. Seems to be working so far now. Hope this helps everyone else.

Kasenomateru · May 30, 2014

I've been getting this error saying this video can't play on this platform. But the only videos that work is Vevo vids on the app version. On desktop version on youtube in chrome it works perfectly fine.

Help No Video (YouTube/Vimeo)

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