Help LG G3 camera won't open

mjgirl2 · Sep 10, 2016

After updating my phone to Android 6.0 Marshmallow, I noticed that my stock camera no longer opens. Every time I try to open it, the message "Unfortunately, Camera has stopped" pops up. I have factory reset my phone twice, cleared the camera data & cache several times, and attempted to open it in Safe Mode, but I still end up with the same results.

However, when I did an android test on my phone, I found that my front camera works, and trying to test the rear camera causes my phone to restart or results in the "Camera has stopped" message. Any attempts to open the camera with other 3rd party applications causes the same results (message or phone restart). The flashlight seems to be working properly though.

Any suggestions or solutions?

bolski · Sep 12, 2016

Were you rooted or bumped in any way, or were you on pure stock, never rooted (or at least, flashed a TOT back to stock)?

Also, when you say you updated, do you mean pure stock OTA update or are you running a custom ROM? If you are running a custom ROM, is it a stock-based ROM or is it Cyanogen or some other AOSP-based ROM? If it's not stock-based, the stock camera will not work (it shouldn't even be available under a non-stock based ROM).

mjgirl2 · Sep 12, 2016

bolski said:
Were you rooted or bumped in any way, or were you on pure stock, never rooted (or at least, flashed a TOT back to stock)?

Also, when you say you updated, do you mean pure stock OTA update or are you running a custom ROM? If you are running a custom ROM, is it a stock-based ROM or is it Cyanogen or some other AOSP-based ROM? If it's not stock-based, the stock camera will not work (it shouldn't even be available under a non-stock based ROM).

I'm on pure stock; I've never rooted my phone. I underwent the pure stock stock OTA update.

bolski · Sep 12, 2016

mjgirl2 said:
I'm on pure stock; I've never rooted my phone. I underwent the pure stock stock OTA update.

Hmm, could be your camera is bad, but I can't say for sure. Since you've factory reset, etc, you can either try to reflash back to a previous stock version via TOT (that get's a little messy), or it could be the camera is going bad. I'd probably try flashing back to a previous version to see if the problem goes away, and then take the OTA again and see if that fixes. Flash back to a previous OTA will wipe everything on your phone (except your external SD card) which is pretty much a factory reset, but it does wipe everything and might fix some weird "nasty" that is sitting around on your phone right now from the OTA.

Not sure which model you are on. I'm on VZW, some my model is the VS985 model. So, depending on who your carrier is, there are different methods to flash back to a previous stock. XDA forums have a ton of information on how to flash back to stock across the various different models.

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