Can't Connect to Netflix via Mobile Data

Girevik · Oct 9, 2016

I can use Netflix over Wi-Fi, but I get the error "Sorry We Cannot Reach the Netflix Service (-14)". I can't even seem to reach the website and get a "help.netflix.com's server DNS address could not be found" when I try to look up help for the error online. I can reach that website just fine as well when using Wi-Fi.

Does anyone have any idea why this might be occurring? I am using a Samsung Galaxy S7 with AT&T.

Rachael_Brown · Oct 10, 2016

One of the easiest ways of reducing the amount of data used while watching Netflix if adjusting the cellular data usage settings for your account.

In order to select the best setting that works for your data plan, follow these guidelines:

Login to the Netflix app, select the Menu icon
Go to App Settings
Select Cellular Data Usage
Select your preferred setting

Girevik · Oct 10, 2016

Thanks for the tip, but how is that relevant considering I can't even hit the site when connected via mobile data? That is the issue I'm trying to resolve.

mikedt · Oct 12, 2016

Could be AT&T blocking it? Anyone else on AT&T with Netflix can confirm that or not?

tube517 · Oct 12, 2016

Was this in the past 24-48 hours?
Seems like Netflix was having issues

http://downdetector.com/status/netflix

Girevik · Oct 12, 2016

mikedt said:
Could be AT&T blocking it? Anyone else on AT&T with Netflix can confirm that or not?

Sorry, I should have mentioned that I tried with my daughter's phone and was able to connect just fine. That thought had occurred to me too, like maybe Netflix had some kind of deal with another carrier so AT&T blocked them or something.

At any rate, it's working now and I'm not sure why. I did chat with AT&T support and they said that my phone had the wrong imei associated with it in their system. I went into a store to have that corrected and get a new sim card (not sure why that was necessary), but the issue was fixed even before they made the switch. I don't know if the guy I was chatting with did something else to fix it, or it just cleared on it's own. On one hand, it was not working immediately after chatting with the tech guy Sunday night (but was the next day when I went to the store Monday evening) so it seems unlikely he did something, but on the other hand this issue had been occurring for some time before I bothered to try to fix it so it seems oddly coincidental that it picked that time to magically clear. Maybe the tech did something that took some time to take effect?

dontpanicbobby · Oct 12, 2016

Glad that's fixed Girevik. Android without media might as well be a landline.

Girevik · Oct 12, 2016

That's the really odd thing. Only Netflix seemed to be affected. I could access other things, like YouTube. It was just really strange.

dontpanicbobby · Oct 12, 2016

A glitch in the matrix maybe? j/k

Can't Connect to Netflix via Mobile Data

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