My wife and I we got two new galaxy s8 phones on May 30, 2017. It is our first smart phone. Before we got basic phones. Our granddaughter, she will be soon a teenager, has the iphone for several years and very familiar with smartphones functions and their settings. She was very excited when she took our phones in her hands and start setting them up and play with them. She told us that the iphone does a lot of different things, but s8 does much more and she likes this phone very much. She constantly helped us to deal with everyday functions of the phone. One week pass and her attitude toward the s8 phones changed. She told that she doesn’t like this phone. It is not responsive and not user friendly. It is difficult to deal with. Sometimes it responds in the way you expected, but often it does unexpected responses or not responds and all. At that times it is difficult to get from the phone what you want. Sometimes it chooses black mode and need to tap a dozen times or more to light it up. Also, Bixby is not offers any help. When we press Bixby button the name is appear and the description of what it can do, but isn’t reacting on any command. It doesn’t talk either. The google assistance some time coming up (not every time) and asking what help do we need but that where its help ends. If we ask for help or trying to call it by saying “Google OK” it has no reaction. I wonder is it only we experience such difficulties or some body else? Are we doing something wrong, or not doing something that need to do?