Moto Z - Android 7.1.1 - Bluetooth Stopped Working 2/2/18

nc_dougd · Feb 3, 2018

I can no longer pair to my Bluetooth speakers using my phone.

It started off showing the speakers on the list but not letting me pair to them, then the speakers would not show up on the list anymore. Then neither of the two Bluetooth devices I have would show up.

Some steps I have taken:
1. Reset the speakers (unplugged, plugged them in, then turned them on and off).
2. Pairing from my desktop computer and Bluetooth adapter works so I don't think the speakers have a problem.
3. I have unpaired and disabled the adapter from my desktop computer so that it won't interfere.
4. I have reset application settings on my phone.
5. Turning Bluetooth on and off on my phone.
6. Reset my phone.

psionandy · Feb 3, 2018

Have you managed to get the speakers into pairing mode? is there anything in the instructions for them to say how to reset them and remove the pairing in the speakers?

nc_dougd · Feb 3, 2018

yes, they were pairing for weeks.

They work fine with my desktop.

Previously, I could just disable the playback device on my desktop and go back and forth between using my phone and my desktop.

The instructions say turn them off and on and that should work. However, I can't even get to the pairing step because now no Bluetooth devices are even listed on my phone no matter what I do, including the other Bluetooth device that used to be listed. So I would think that the first step is just to get Bluetooth devices listed on my phone.

psionandy · Feb 3, 2018

no.. you ,may have to set the pairing mode on the SPEAKERS in order for you to be able to see them on your android device.

do you have the name of the speakers?

nc_dougd · Feb 3, 2018

psionandy said:
no.. you ,may have to set the pairing mode on the SPEAKERS in order for you to be able to see them on your android device.

do you have the name of the speakers?

That's what I was talking about. The speakers.. Actually it's a receiver connected to speakers. And it says turn it off then on, that's all that's necessary. Why is my other Bluetooth device not showing up at the same time now either though? Both used to always at least show up no matter the state of the receiver, even if it was already paired to the computer. I was saying I used to have to un-pair from my computer before pairing to my phone, but even then, it would at least show up on the list on my phone. Why is it, along with my other Bluetooth device, not even showing up no matter what I do?

Here is info about the receiver (connected to the speakers):

Rocketfish RF-BTR315

Manual: https://files.bbystatic.com/DV0sN2LX3PJPoCVdfEK34w==/RF-BTR315_QSG_EN.pdf

Kelly S · Feb 7, 2018

nc_dougd said:
That's what I was talking about. The speakers.. Actually it's a receiver connected to speakers. And it says turn it off then on, that's all that's necessary. Why is my other Bluetooth device not showing up at the same time now either though? Both used to always at least show up no matter the state of the receiver, even if it was already paired to the computer. I was saying I used to have to un-pair from my computer before pairing to my phone, but even then, it would at least show up on the list on my phone. Why is it, along with my other Bluetooth device, not even showing up no matter what I do?

Here is info about the receiver (connected to the speakers):

Rocketfish RF-BTR315

Manual: https://files.bbystatic.com/DV0sN2LX3PJPoCVdfEK34w==/RF-BTR315_QSG_EN.pdf

Kelly S · Feb 7, 2018

did you update anything? Can you clear your cache on "bluetooth" on your phone?

dandandan · Jun 16, 2018

You're not alone, and it's nothing to do with your speaker. There are loads of us with the same problem after updating. Motorola don't seem interested in providing a fix

nc_dougd · Jun 16, 2018

Looks like there were two issues...

Between restarting a few times and turning Bluetooth off and on, something made the list of Bluetooth devices show up again. Not sure what.

Then i had another issue. Even when the Bluetooth speakers showed up on the list, and even even if I disabled the output device on my computer, my computer would automatically pair with the speakers so that I couldn't pair with them on my phone. So, I had to go into the control panel on the computer and disable Bluetooth.

- Doug

Moto Z - Android 7.1.1 - Bluetooth Stopped Working 2/2/18

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