I have a G4 that will not show up in file explorer. Interestingly, the phone is recognized on another laptop, but not my new one. I have tried installing the drivers, using a different usb port, using a different usb cable (When I plug in using one cable, a popup shows up saying usb device not recognized, and with the 2nd cable nothing happens). I have also tried going into devices/printers and clicking "add device", and a device called "G4 Unknown" shows up, but when I try to add it it says "that didn't work." Am I completely out of options or is there something else I can try?