Help Lost sms/mms and call hist after reset

ajg617 · Aug 12, 2018

Samsung S7 Edge - Oreo install failed - VZ tech did a remote factory reset but I've lost all text messages and call history. Phone is not rooted. Question - does a factory reset archive any data that could be restored? I had call history and text messages checked to be saved to VZ cloud but since they started charging per month (and I didn't opt for that since all photos/videos/music are backed up on PC). They still backup contacts so they were restored, but not SMS/MMS or call records. Is there any possible way to recover them?
Thanks,
AJG

beikenson · Aug 13, 2018

it would be hard and you have to root the phone for most of data recovery apps/software.

Hadron · Aug 13, 2018

Probably not. You need to make backups in advance. Frankly even with root (which will be hard with a Verizon S7) I doubt that they are recoverable.

There are many third party apps that will back these things up for free, including to the cloud, so you don't have to use Verizon's paid service. But that only helps in future, not now.

baserasy · Aug 17, 2018

Yeah , the Verizon doesn't work for you right now ,all you need to do is restore them back as soon as possible . if the longer you wait, the less good it will do you ,if you don't know much about the Samsung SMS recovery program,now ,go to Google or click this : https://www.tunesbro.com/recover-deleted-messages-samsung-phone.html

ajg617 · Aug 26, 2018

Never rooted a phone before. I do have an SD card which seems to have a mirror of the folders on the device itself with creation dates going back over a year. I usually keep all pics/videos/music on the SD card but noticed that it does have an Android/data folder. Any chance they could be stored there?

lunatic59 · Aug 26, 2018

Text messages and call logs are stored in a protected database and not as an accessible file. This file gets deleted with a factory reset so unless you backed them up, they are gone. Rooting, file recovery or wishful thinking wont get them back for you, sorry.

Pamceks · Oct 15, 2018

It is possible to restore them before they are fully covered .

Help Lost sms/mms and call hist after reset

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