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how to reset encrypted messages and block numbers

corvairbob

Android Enthusiast
Jan 3, 2013
301
53
my sister has this blue life pure xl phone and she let her kids text with it and they somehow encrypted some messages. she is not a phone wis but i told her i would try to help. she is running out of space so her phone tells her and so we looked and a bunch of messages are locked and require a password. i looked in all the setting i could and i did not see any place to unlock these, so maybe there is some kind of default password or will she have to do a complete factory reset? one of the youger guys claims there is nothing she can do, but i think as a last resort she can factory reset it and all these will be gone. or does google reset them after a factory reset?

oh also she said she is getting tons of robo calls and i tried to set up blocking the numbers, but i did not see that either. so is that possible to do on that model phone. i have an lg phone and i can do that on mine, but i could not find that option on her phone. thanks
 

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