I pre-ordered 2 weeks ago and one of the first things I did was download the Shop Samsung app and try to redeem my credit (100 for S20, 150 for s20+, and 200 for s20 ultra). So much to my surprise when it said, "not eligible"
I contacted Samsung chat and they said it was a technical issue they were currently working on, and it may take "a couple hours" to fix. This was at 9:45am EST.
So if you are like me and immediately tried to redeem this promo, don't worry!! It should be working soon.
Please let us know if you are seeing the same behavior, or let us know if/when it worked for you!
I will try again in a couple hours and update here if/when it works.
I contacted Samsung chat and they said it was a technical issue they were currently working on, and it may take "a couple hours" to fix. This was at 9:45am EST.
So if you are like me and immediately tried to redeem this promo, don't worry!! It should be working soon.
Please let us know if you are seeing the same behavior, or let us know if/when it worked for you!
I will try again in a couple hours and update here if/when it works.
