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Support Battery Issue

Discussion in 'Android Help' started by Android Question, Mar 22, 2016.

  1. Android Question

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    My Samsung Tablet has been having charging issues. There is a red X over the battery icon. What does that mean? I just ordered a new charging cable too see if that is the issue as the wires closest to the ends are fraying.
    Is there anything else I can do?

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    #1 Android Question, Mar 22, 2016
    Last edited by a moderator: Mar 22, 2016
  2. Unforgiven

    Unforgiven OK Google
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    Due to targeting by spammers and scammers it is a bad idea to post your email address on public forums. I've redacted it.
     
  3. AZgl1500

    AZgl1500 Android Expert
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    you will get more readers talking to you IF you will sign up with a username.

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  4. dontpanicbobby

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    Don't be like that AZgl1500...

    From T-mobile

    The red x over the battery icon means;

    The battery is attempting to discharge and charge rapidly at the same time while the processor and antenna are in use. Some devices will not show the red X over the charging indicator but may still have all other slow charge or drain symptoms while charging. If a device’s battery has drained entirely, a lower amperage charger may not provide enough charge to power the device back up.This is normal and expected behavior.

    To fix the battery charging issue, follow these steps:
    1. Use the OEM provided charging cable and wall charging hub that came with your device.
    2. If the correct charger is not available for your Galaxy device, turn the device off and charge while powered down.
    3. If all of the above has been complete, and you are still experiencing additional issues, contact Customer care.
    HTH
     
    Jfalls63 likes this.

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