For some reason my Eris refuses to allow me to select a default ringtone. I can select a ringtone from the list and listen to it, but when a call comes in, I get 2 Step, the first ringtone in the list. I've rebooted and removed the battery, but neither of these fixed the problem. I called Verizon tech support and was told to enter Settings from Apps, which I did and it actually worked...once. Now, it's failing solid. Any thoughts?