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Support Can't transfer files to new LG K8 Phone

Discussion in 'Android Help' started by swfcdan, Sep 13, 2016.

  1. swfcdan

    swfcdan Newbie
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    Oct 16, 2015
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    I have connected my new LG K8 phone to my laptop by USB cable, and the phone appears on windows explorer as a folder 'LG K8 4G' but it says the folder is empty. I know there are music and other files already stored on my SD card in my phone so why aren't they visible? I tried moving a file into the folder anyway and it says 'cannot copy item, the device has stopped responding or been disconnected'.

    I could take the SD card out and transfer files that way using a card reader but it's a lot of effort to open up my phone each time and it should work via USB cable obviously. Can anyone help?
     

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  2. swfcdan

    swfcdan Newbie
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    Oct 16, 2015
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    It works now. I didn't see a notification on my phone before, showing a usb connection symbol. Pressed that and it asked me if I want to allow my computer to connect with the phone, so I chose yes :) . And now I can view all folders and files, will have to keep an eye out in case it asks for permission each time.
     

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