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Does your LED lights shine onto the screen like this?

Discussion in 'Android Devices' started by joneee, Nov 27, 2009.

  1. joneee

    joneee Well-Known Member
    Thread Starter
    36

    Nov 10, 2009
    121
    1
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    SO I got my second Droid and it's having this problem down here. The LED from the buttons at the bottom is shining onto the screen! But only the left side of the phone does this. Does yours do this too? Bugs the living out of me.

    [​IMG]

    [​IMG]

    Do you see what I mean? The girl at the Verizon store kept trying to tell me that there's nothing there and told me there's nothing they can do for me. Stupid Cerritos Town Center Verizon. Never going back there.
     

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  2. Random-ized

    Random-ized New Member
    5

    Nov 26, 2009
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    Some people have had their phone exchanged due to this
     
  3. shademar

    shademar Well-Known Member
    36

    Nov 17, 2009
    222
    4
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    grad student
    Berkeley
    Mine does. It bugs the hell out of me. I went by Verizon and they gave me some "we'll email tech support and see if it's a known issue and call/email you back" line. They never called or emailed, so it was pretty clearly a blowoff. I'm still debating if it bothers me enough to go back...otherwise I absolutely love this phone.
     
  4. addyct

    addyct Active Member
    15

    Nov 12, 2009
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    15
    Louisville, KY
    Take it back where you bought it and get a new one, dont take any excuses. it is a known issue and they need to replace phones with this problem.
     
  5. CRPercodani

    CRPercodani OFWGKTA
    213

    Oct 24, 2009
    2,940
    564
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    Real Estate Agent
    M A dub'l dolla sign
    At that angle you definitely shouldn't be seeing any of the lighting from the capacitive buttons. When you tilt it enough then you will see it and that is normal but yours seems to be defective and I would get a replacement.
     
  6. craighwk

    craighwk Well-Known Member
    58

    Nov 15, 2009
    453
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    IT Manager
    Denver, CO
    Yah I can only see the lights if I tilt the phone at an angle. Normal viewing appears to be fine.
     
  7. Savio

    Savio Member
    15

    Nov 9, 2009
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    Los Angeles, CA
    +1
     
  8. neumannator

    neumannator Well-Known Member
    55

    Nov 3, 2009
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    police officer
    MN
    get a new one
     
  9. ViciousDelicious

    5

    Nov 14, 2009
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    This.

    I would do all I can to get a new one. Seems like it would bug the living crap out of me :)
     
  10. dougs1219

    dougs1219 Member
    25

    Nov 11, 2009
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    Mine does the same thing, but only when I tilt it toward me. I would've never noticed it if I didn't read this. If I tilt it enough, I can see it leaking light on both sides. I don't think its an issue though...
     
  11. sho95

    sho95 Well-Known Member
    56

    Nov 11, 2009
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    Quality Control
    Moreno Valley
    That is not acceptable. Go to another store and if they wont help you just call 611 they seem to help me out more that stores do.
     
  12. drudometkin

    drudometkin Well-Known Member
    18

    Nov 8, 2009
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    My g/f's droid is like this and mine is not. She isn't as picky as we are though and probably doesn't notice it. But I noticed it right away. I'm not about to mention it to her either since only if I say something will it become a proble
     
  13. joneee

    joneee Well-Known Member
    Thread Starter
    36

    Nov 10, 2009
    121
    1
    36
    Thanks I'm gonna try to get it replaced.

    Tip - If you're ever in the Cerritos, CA area, DO NOT go to the Verizon store in Cerritos Towne Center. They have the worst customer service I've seen by far. Trust me, drive the extra mile and go someplace else.
     
  14. shademar

    shademar Well-Known Member
    36

    Nov 17, 2009
    222
    4
    36
    grad student
    Berkeley
    Yeah, I don't mind seeing the light symmetrically when I tilt the phone...it's seeing it asymmetrically (seeping through the right side in my case) even at a dead-on viewing angle that bothers me. The reps in the store tried to downplay it and looked at the screen only in bright light, when the effect is barely apparent. They were supposed to email me more technical info, but did not...

    I guess I should just walk in and ask what I need to do to return/exchange it? Left to them, it seems that they'll tell me they need to find out whether it's a qualified/known technical issue, in which case it's "covered" in their exchange policy. But I'm pretty sure I can still take the phone back for *any* reason, so maybe I just need to do that and go repurchase after the firmware update.

    Verizon fail! :mad:
     

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