THIS IS BULLSH*T
Virgin Mobile never ceases to piss me off with bad customer service and support...
I called yesterday to see what the deal was and I ended up mindf*cking the agent, and made her tell me that it could take 1 month , 5 months, 6 months, before we get an update. She seriously told me that. Why they have uneducated people giving help on matters they don't know, I will never understand.
She also said it's based on seniority, so whoever joined virgin mobile first will get the update first. I really hope a manager goes over our conversation, I tried to talk to someone else she refused to transfer me, saying they were too busy.
VERY DISSAPOINTED VIRGIN MOBILE!