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Support Galaxy S3 - Exchange Sync - NONSTOP - Poor Battery - Overheating

Discussion in 'Android Devices' started by SuMeRiaNs, Jan 22, 2013.

  1. SuMeRiaNs

    SuMeRiaNs Lurker
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    Good morning, I am trying to help a friend install Exchange on his Galaxy S3 from Verizon. We are using the device right out of the box, no additional APPS. We have checked about / settings and the S3 is up to date. After adding the exchange account everything seems to function normally. HOWEVER after a little use the SYNC seems to fall off all while continuously trying to pull data. On our first S3 it actually overheated and my colleague was mailed another phone. We are having the same result with the replacement. We have tried to removing and re-adding the account and it appears to function normally for a short time before its back to syncing non stop. My colleague says its always spinning/loading even if there is no mail in the box. I have this exchange account functioning normally in OWA, Outlook, and even on 2 other prehistoric mobile devices.

    We are talking about a battery life of maybe an HR.

    I have found other folks with similar issues on JB but no fixes seem to be available. In fact many people are being directed to download and in some cases buy 3rd party APPS to handle exchange. The prior sounds crazy to me the device should handle this out of the box.

    I have only a little experience with this device and am curious how something like this works. Does GOOGLE provide 100% of the APP I am trying to use OR is Samsung licensing this from Google and adding their own code potentially specific for this device or carrier?

    Here are a few threads I found with other JB users having similar issues.

    http://code.google.com/p/android/issues/detail?id=37437

    http://code.google.com/p/android/issues/detail?id=39728

    If anyone has any ideas I would love to hear them, thanks in advance for your help.
     

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  2. Noxian

    Noxian Member
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    I had the same problem

    Removed all exchange profiles

    Cleared data in Application manager for Exchange services.

    re-added exchange profiles.

    hope that helps.

    I first encountered the problem after upgrading to JB
     
  3. SuMeRiaNs

    SuMeRiaNs Lurker
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    Can you please explain "Cleared data in Application manager for Exchange services."

    Thanks for taking the time to reply.

    SuM
     
  4. Noxian

    Noxian Member
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    Go to Settings > Application manager > swipe to All tab > scroll to Exchange services > click Clear Data
     
  5. ousuxndallas

    ousuxndallas Member
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    Having the same problem as the OP. I tried deleting Exchange account, clearing data, then re-installing but to no avail. Still have Exchange killing my battery.

    The curious thing: we just switched over from Exchange 2007 to Exchange 2010 a few days ago. On 2007, there was zero issue with battery drain. Now that we switched over, it's getting killed. Both 2007 and 2010 Exchange had Activesync activated.

    Does anyone have a solution? I'm rooted, so I guess I could try a custom ROM if someone has figured out the solution.
     
  6. demonashes

    demonashes Lurker
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    I had a similar problem on my S3. We had a domain change in our organization recently and had to reconfigure our devices. Post that the battery drain was high and most of it was consumed by exchange services. After some research, this solution worked for me:
    My device uses outlook webmail address. If you have a similar setup - go to outlook webmail on your browser (preferably on a laptop or desktop). Go to options - all options.
    There should be a link for
     
  7. StandingCow

    StandingCow Well-Known Member
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    I am convinced it is the 4.3 update that's causing this. My brother has an S3 on a different carrier and he has the same issue.

    It's almost as if the phone doesn't know when it's done charging or something... I just now had a green light indicating fully charged battery, as soon as I unplugged it, 63%. Plugged it back in and it is charging again.

    Here is a long thread on it, maybe see if this describes your issue: http://androidforums.com/samsung-galaxy-s3/834443-s3-loses-75-power-in-35-minutes.html
     

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