I got my Hero last week, and have been totally captivated by it since. Unlike everyone else who had to suffer thru the lag and stuff before the firmware upgrade, in Hong Kong we received our phones already updated. Interesting note - the build number we received is 2.73.721.9 (i have not noticed this one anywhere else, maybe it is a special local version) Some of the things I read in reviews were spot on in terms of annoyances such as the placement of the Back button. But in most other things, I love my Hero. I do have a few suggestions that's I'd give to HTC to look into for future updates such as.. In People app..email needs to be able to retrieve email records from gmail account. This is what will make People app perfect for me. Video playback really needs to improve. And if possible, allow for more codecs. Camera / video recording could use some minor improvements. I may consider to make a list of things that HTC could improve in future updates, however I would also love to hear what other users here have to say in terms of changes that would really improve the overall HERO and Sense experience. If I get enough response, I'll try and make a petition to send to HTC to capture the ideas and get their attention. Cheers.