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Discussion in 'Android Devices' started by cheekys00, Sep 27, 2011.

  1. cheekys00

    cheekys00 Member
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    Just recently it's started shutting itself off. I've had it since FEB. What can I do?
    Also can you buy an extended warranty with at&t for things like this, like sprint does?
     

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  2. 2manyPHONES

    2manyPHONES Android Expert
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    Att offers insurance but you have 30 days from purchase of the phone to add the insurance.

    Without insurance you have the 1 yr manufacturer warranty so if you call att they will swap it out but with a refurb.

    I'm assuming the battery is charged and holding a charge? Do you know what the battery % is at the times the phone is shutting off? Do you notice it happening more when you are doing something specific with the phone or just whenever it feels like it? If you don't want to do a refurb swap you could try a factory reset and see if that helps.
     
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  3. cheekys00

    cheekys00 Member
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    I always try to never let the battery drop below 45%. It shuts of during phone calls (twice) the today when I took a picture. How do I do a factory resest? And will it wipeout everything I have saved on the phone?

    Also THANKS alot for taking the time to help me out.
     
  4. 2manyPHONES

    2manyPHONES Android Expert
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    Yes anything saved to the phone will be lost. You can back up your contacts to your sim card and all pics or anything automatically saved to the sd card will be ok bt i usually remove these from the phone just in case. So you will have to redownload your apps. Any apps you paid for will show up in the market under my apps with the install option.

    Menu-settings-sd & phone storage-factory data reset.
     
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  5. cheekys00

    cheekys00 Member
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    Thanks alot. Sorry for asking such elementry questions. I appreciate it.
     
  6. 2manyPHONES

    2manyPHONES Android Expert
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    No problem. Ask all the questions you want. That's what we are here for.
     

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