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Support HTC Incred 2: No Display During Call

Discussion in 'Android Devices' started by hattrick2190, Aug 16, 2012.

  1. hattrick2190

    hattrick2190 Lurker
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    Aug 16, 2012
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    My HTC Incred 2 will not bring up a display during a call. If I hit the power button, which normally brings up the screen, the menu buttons at the bottom will light up for a second but then go off. It is not until the other caller hangs up that I can turn on the display. Does anyone know how to fix this issue?
     

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  2. kc2pko

    kc2pko Newbie
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    Not sure exactly what is happening, but I suggest making sure that, when you hit the power button, you do not have your fingers or hand in the area of the Verizon logo (particularly the check mark), as that is where the photo/proximity sensors are located.
     
    bberryhill0 likes this.
  3. bberryhill0

    bberryhill0 Android Expert
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    I never have to push the power button to light the screen during a call. It sounds like a hardware problem. Try the triumvirate:

    1) Reboot
    2) Battery pull
    3) Factory reset

    If that doesn't fix it the phone needs to be replaced.
     

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