Well, my Otterbox Commuter case had a crack in it, maybe from one too many drops. I called up otterbox to see what the warranty process was and believe it or not, it was as pain free as it could get. They just needed a picture of the damage, a 4 digit code on the inside and my shipping information and they shipped out a brand new Commuter case via UPS that I just received today. No receipts, no sending in old product or nothing ... they just take care of you. Just wanted to share. Otterbox is a stand up company and I will definitely do business with them in the future.