Hi All! I signed up in the hope someone on Phandroid can save my husband's sanity!!! The prob: A BRAND NEW never used Prestigio MultiPhone PAP 4020 DUO phone, just out of box , worked fine while it was being set up. Then out of the blue the following message, which occurs every 30 seconds (I actually timed it!) started to pop up: "Sorry! The process com.android.phone has stopped unexpectedly. Please try again." "Force Close." This appears to be a huge problem across the net with all sorts of suggested fixes, from clearing the cache to a factory reset. This is a NEW never used phone, other than a little test web browsing using our home wifi! All that could be done was the factory reset - to no avail! Switching to aeroplane mode then back again does eventually stop the popup and allows web browsing but it always returns. When the popup pops up it appears to disconnect the phone network - though the phone hasn't actually reached the stage where it has been used to make even one phone call. HELP! Please... P.S. Apologies if I have sent this to the wrong place, this is the first time to send such a post. Thanks.