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Support Moment freeze

Discussion in 'Android Devices' started by curving_edge, May 26, 2010.

  1. curving_edge

    curving_edge Member
    Thread Starter
    15

    May 4, 2010
    21
    0
    15
    Parts
    Kansas City
    I have the sprint samsung moment 2.1 no mods or roots. completely stock.

    This phone is horrible, I have to turn it off every 5 hours to keep it from freezing. Battery only stays charged for 5 hours. And the reception is horrible.

    No one on any forum wants to help guide you, you get smart a$$ answers. Sprint doesn't even know how to use the basics for this phone.

    Im totally lost.
     

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  2. latinmaxima

    latinmaxima Well-Known Member
    113

    Oct 15, 2009
    835
    111
    113
    Customer Service/ Quality Assurance Supervisor
    Richmond ,KY
    I'll give you two dollars! If it means that little to you.
     
  3. curving_edge

    curving_edge Member
    Thread Starter
    15

    May 4, 2010
    21
    0
    15
    Parts
    Kansas City
    Sorry to sound rude for my OP but this is very sad. If I cant get help here, I then will probably sell. I will edit my post then.

    Thanks
     
  4. SoulTerror

    SoulTerror Well-Known Member
    88

    Feb 18, 2010
    724
    48
    88
    Male
    Help Desk Manager
    North Carolina
    I'm guessing your battery life issue is probably due to your bad reception. Your phone is probably constantly looking for a connection and unable to find one and that's draining your battery life. Or you using a lot of stuff on it, such as video's, GPS, streaming audio, etc... as for the freezing issue, not sure on that.
     
  5. latinmaxima

    latinmaxima Well-Known Member
    113

    Oct 15, 2009
    835
    111
    113
    Customer Service/ Quality Assurance Supervisor
    Richmond ,KY
    My post was probably poor taste but I find it terrible that this forum is truly all about helping moment owners and so many people are quick to post I am gonna get rid of this phone. Most will agree on here that sprint is behind the times when it comes to android phones for support. There are four very important and helpful stickies right at the top of this forum. The poor reception is probably the real cause of your poor battery life? Is this at home? Work? School? Some people have had help by getting an airave to control at least the phone signal in the house plugged up to your broadband connection. The next thing I would look at is did you upgrade or get the moment with 2.1 on it. I would first try to reflash 2.1 and then see what happens. In all honesty modding it with a custom kernel would most likely resolve most of your problems. SDX is a great resource for improvements. Try that and then get back to us.
     
  6. gmjlopez

    gmjlopez Well-Known Member
    36

    Jan 22, 2010
    100
    4
    36
    Male
    G-town, CT
    What kind of freezing issues are you having? I just spoke with sprint yesterday about my Moment's signal locking up at 2 bars and not being able to make calls or send/recive texts. They walked me through some options and reset somethings. I wish I would have written them down. I want to root my phone again and I am afraid I will lose those settings.

    Ever thought about rooting and running a custom ROM? It's very easy to do and you could always go back to stock (I doubt that you will once you cross over).

    Good Luck!
     
  7. mcapozzi

    mcapozzi Well-Known Member
    43

    Mar 17, 2010
    323
    35
    43
    Computer SuperGenius aka Systems Administrator
    Liverpool, NY
    Keep hammering Sprint support, get three refurbs then you'll be able to get a new phone at the 2 yr. upgrade price.

    That is how I got rid of my Palm Pre.

    -Mike
     

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