Jan 1, 2018
I got a used Motorola g7 play 32gb on ebay, it’s all working fine (I tested everything with Phone Doctor Plus), only that it comes with Android 9 and on update settings it offers to update to “PPW29.98-66”, but it won’t update “Unsuccessful software update”.

I’ve cleared the cache and then reset to factory settings, same problem.

Is there any way to force an upgrade to Android 10 with a cable or something?

According to this test I did, the phone isn't rooted or anything. My WIFI is good.

Any help much appreciated
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