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Possible issue with volume during phone calls

Discussion in 'Android Devices' started by Ruboe, Dec 9, 2013.

  1. Ruboe

    Ruboe Lurker
    Thread Starter

    My wife just got a Droid Maxx today and the first thing I noticed when she called me is that when we try to talk at the same time, I hear a brief "fuzz" followed by her voice transmission being turned down and then off until I stop talking. We cross talk a lot, so this is going to be a big issue.

    Is this some setting in the phone, or did she get a lemon? I called her from a land-line, and she called a couple other people and the same thing happens.

    The carrier is Verizon.
     



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  2. Welcome to Android Forums.

    If it was me I would be standing in the Verizon store right now having them look at it.

    Good luck.

    ... Thom
     
  3. doogald

    doogald Extreme Android User

    In settings, scroll down to about phone and tap it. Does the system version start 12.7.7 or 12.15.15?

    If it isn't 12.15.15, tap system updates at the top of that page and see if you can get the update.

    The 12.15.15 update that came out in November was supposed to fix voice problems.

    One other thing to check: if the phone has a case on it, is the case blocking all of the microphones? There is the obvious one on the bottom front left, that you talk into during a call, but there are two other microphones that help with noise cancellation, and, if they are blocked, that could explain some noise issues. The two other microphones are on top back, just above the right speaker, and the back bottom right, below and to the right of the Verizon logo, where there are three vertical holes for that microphone.
     
    Thom and Ruboe like this.
  4. Ruboe

    Ruboe Lurker
    Thread Starter

    Updating worked. Thank you.
     
    doogald likes this.

Motorola Droid Maxx Forum

The Motorola Droid Maxx release date was August 2013. Features and Specs include a 5.0" inch screen, 10MP camera, 2GB RAM, Snapdragon S4 Pro processor, and 3500mAh battery.

August 2013
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