Redmi 7a Not Working

[Redmi7aUK]

Hi. In the UK, I bought a Redmi 7a last autumn. It'll still be under warranty if the problem is something I can take to them. I don't use it that much; the only apps I've installed are Firefox and BT Wi-Fi (from my ISP). Twice now I've had the same problem, maybe a couple of months apart. The last time I fixed it by resetting the phone, but obviously I want to avoid doing that over and over. The issue is: the alarm doesn't work in the morning, I unlock and look at the phone and the whole screen is flashing, I reboot and get a home screen with a big square area at the top saying "Loading" (see screenshot). I've tried the built in "find and fix issues" app, clearing cache, searching for viruses. Help appreciated.

 

[ocnbrze]

what app is the widget associated with? have you tried clearing cache just for that app? maybe try uninstalling and re-installing the app.

 

[Redmi7aUK]

If I tap where it says Loading, the clock app comes up, so it's that that can't load. I did try clearing all data for the clock app. No change. How do I uninstall system apps like this? There's no option to uninstall under Manage Apps. And how do I reinstall later? I'm not sure if this is a standard Google clock or a Xiaomi thing. There are various things in the app store called clock, but not this, as far as I can see. Will the system updater just pick up that this is missing, if it is?

 

[ocnbrze]

what is on your screen shot is called a widget and is usually associated with an app. if you hold on the widget i would try and remove the widget and then re-add it back. you do know what widget it is, correct? do you have a custom launcher?

for instance on my phone:

that widget is from 1weather and its a clock but also it will launch the 1weather app for a more detailed weather analysis. now if the same is happening on my phone, i would not look into the clock, but the 1weather widget and app and see if they are the cause of your issue.

 

[Redmi7aUK]

Thank you very much. You have solved my problem. I didn't think to kill the widget as distinct from the app. I have done this and everything seems back to normal. Hopefully the problem won't recur.