Help Remove "hidden" account without factory reset

[AndroidHusband]

Hi All

Left a job recently and they allowed me to take the company phone.

All work accounts have been removed and I have signed into all my own personal accounts.

However when the phones lock screen shows, it still has my old work email showing. But this account doesn't exists in the phone or any app now.

What is going on ? How can I get the screen to show my new personal email address ?

 

[ocnbrze]

Hi All

Left a job recently and they allowed me to take the company phone.

All work accounts have been removed and I have signed into all my own personal accounts.

However when the phones lock screen shows, it still has my old work email showing. But this account doesn't exists in the phone or any app now.

What is going on ? How can I get the screen to show my new personal email address ?

what do you mean "when the phone lock screen shows, it still has my old work email showing"????

it shows new mail from the old account? on the lock screen?

 

[AndroidHusband]

what do you mean "when the phone lock screen shows, it still has my old work email showing"????

it shows new mail from the old account? on the lock screen?

No. It's showing my old email ADDRESS under the clock on the lockscreen. But that address doesn't seem to exists anywhere else on the phone. I removed all accounts, and readded my own ones. So where does it get that from and more crucially how can I remove it ?

 

[kate]

Sounds like a lock screen message so someone can contact you if the phone is lost.

In the Lock Screen area of the phones settings there will be an option to add or remove the lock screen info.

 

[AndroidHusband]

Sounds like a lock screen message so someone can contact you if the phone is lost.

In the Lock Screen area of the phones settings there will be an option to add or remove the lock screen info.

Bingo !

Not quite sure when/who set that. It wasn't me !

 

[Hadron]

Maybe the company did that as part of their setup?

I always put a "If found please contact xxxx@yyyy" message on my lockscreen as a precaution (where the email address is not the Google account used with the phone).

 

[AndroidHusband]

Maybe the company did that as part of their setup?

I always put a "If found please contact xxxx@yyyy" message on my lockscreen as a precaution (where the email address is not the Google account used with the phone).

Entirely possible.

I've now changed it to my personal email (again no suggestion of the Google account used).