I just got my refurb Droid to replace mine (has a loose/popping headjack). The phone looks "like new" which is nice, no scratches, slider is solid. However, the headphone jack is still a little loose (perhaps this is a problem with them all?) but the biggest concern I have is that my current Droid has the "popped up" keyboard and the replacement is the super flat keyboard. What are my options with Verizon? Can I demand a *different* replacement?