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Support SMS lost after upgrading to Android 2.3

Discussion in 'Android Devices' started by Stander, May 9, 2011.

  1. Stander

    Stander Newbie
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    Hi!

    Today I received an Android OTA update to Android 2.3.3
    The update process was successful but I lost all SMS messages (or they are somewhere but not visible?).
    Did this happen to anyone?

    I have both: default (stock) Messages application and also GO SMS. And I've been using both. Now there are no messages in both programs.

    Regards,
    Stander
     

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  2. D-U-R-X

    D-U-R-X turbo drinker
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    Not 100% sure mate, but I think that you've lost them :mad:
     
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  3. john_g

    john_g Android Enthusiast
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    That's my feeling too.

    Not wanting to rub salt in the wound, but maybe it will remind people of the importance of backing up all the important stuff before allowing any major system changes.

    I'm sorry it's happened to you and hope you've not lost anything that matters.
     
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  4. D-U-R-X

    D-U-R-X turbo drinker
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    Know it doesn't help, but I recently decided to root... had to downgrade to a stock HTC rom (as my version was unrootable) and when the phone came back to life, I'd lost everything... including a load of contacts, as I hadn't done a sync with my gmail account! At least you only lost texts (although it is still quite bad)!

    Sorry again!
     
  5. Stander

    Stander Newbie
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    Thanks for the reply.
    Frankly, they were not very important for me but I'm wondering whether everything went fine and whether the update was really successful. I hope it was. The only possible reason I can suspect is that two new messages arrived during the update. So maybe they somehow disturbed the update process and thus all messages were deleted :thinking:
     
  6. D-U-R-X

    D-U-R-X turbo drinker
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    Don't think it should have made too much difference that you got messages whilst updating, although I can't say for sure - sorry!! Is your phone working? Have you noticed it not being able to do anything that it could do before?
     
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  7. Stander

    Stander Newbie
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    Yeah, thanks. I still rack my brain trying to understand why I did not make any backups.


    Yeah, the phone seems to work fine.

    But I noticed the following 'problems':
    - I'm not sure but it looks like the phone loses reception more frequently.
    - Seems like the Locations app or its maps got uninstalled during the update. No maps could be found and I had to download and install them once again.
    - The battery runs down much faster although I didn't notice any significant changes in Settings. Seems all my settings were preserved.

    Maybe it would be a good idea to reset and restore the phone to default factory settings?
    I can export my contacts, make a copy of my photos. I don't have any other personal files on the SD card. I only have a few photos and 3 or 4 applications downloaded from the Android Market.
    What do you think?
     
  8. D-U-R-X

    D-U-R-X turbo drinker
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    Think this happens to a lot of people (at least once, as you remember to do backups if you've suffered before)

    Not sure on this - I'm on Orange in the UK and where I live is really rubbish reception anyway!

    I lost loads of data/apps when I rooted my phone... just had to d/l them again!

    Not sure on this one... there are a couple of threads on here that show how to reset the battery... perhaps one of these could help.

    This may sort your battery probs - not 100% sure.

    You should be able to sync them to your gmail account

    Make a new file on your desktop and copy all data (including any hidden files) from the SD card (which has to be connected as "disk drive") in to the file. This way, you will be able to re-copy back to the SD card, should it be wiped (although I think that doing a factory reset should only affect the phone (and it's internal memory) not the SD card)

    Hope this helps you to sort your problems! :D
     
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  9. Stander

    Stander Newbie
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    Thanks!!
    I guess after restoring factory settings my Android will be downgraded to version 2.2 (?)
    And if so, do you think I will receive the 2.3.3 OTA update from HTC once again?
     
  10. D-U-R-X

    D-U-R-X turbo drinker
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    Not 100% sure on that... I would have thought that it wipes all data, etc. but doesn't downgrade the firmware, so you should still be on 2.3.3
     
  11. Stander

    Stander Newbie
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    Hmm... Probably you are right. I thought I would reset the system to the previous version and then I would be able to install 2.3.3 afresh and this way I'll be sure that the upgrade is installed correctly.

    BTW,
    As for the battery - I found a few topic concerning similar issues:
    Android 2.3.3 problems on HTC Desire HD - Google Mobile Help
     
  12. D-U-R-X

    D-U-R-X turbo drinker
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    Hopefully you'll get the info you need from there!! :)
     
  13. Stander

    Stander Newbie
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    I wiped the phone and seems it sorted the battery problem :)

    Thanks once again for your help!
     
  14. Maria84

    Maria84 Lurker
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    Hi,

    before updating my phone I was concerned about my contacts and sms messages, so I backed up contacts using SE software but for SMS I just used the phone option which was available for transferring messages, I dont remember exact phrase which was available on my X10, but on message page I pressed the "more" button and there was another option to transfer messages to memory card,

    but now since the messaging app has been changed there is no "more" option and it only has delete and setting buttons,
    any idea how can I restore my messages?:thinking:
     

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