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Support VERY poor quality sound from headphones

Discussion in 'Android Devices' started by steve1401, Jun 5, 2013.

  1. steve1401

    steve1401 Member
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    Hi,

    I've just recieved my black GS4 from T-Mobile (UK) and all seems well apart from the headphones produce a very, VERY poor quality sound. It is crackly and tinny and even at max volume not very load.

    So, I tried the Samsung headphones from my GS2. The sound from these was as expected and pretty decent. The same with some Sony over ear phones I have.

    I'm not happy that the supplied phones are not functioning correctly, partly out of principle - they are new right - but mainly becuase I don't know that this isn't a phone hardware fault.

    I was thinking of spending about
     

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  2. tastycaramel

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  3. steve1401

    steve1401 Member
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    Thanks, I'll try and get into the local T-mobile store tomorrow and see if they can replace them... I just tried the earphones on my galaxy tab and they're just as bad...
     
  4. tastycaramel

    tastycaramel Guest
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    In that case, the earphones definitely has some issues since they would not work on another device. Hopefully you can get them replaced!
     
  5. lotus49

    lotus49 Android Expert
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    My S4 headphones are better than the S2 headphones, which I kept.

    I think yours are broken.
     
  6. Shocky

    Shocky On Probation
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    I never even tried the headphones that came with my Galaxy S4, I gave them away.

    Get yourself some decent headphones, at least if the sound quality is still poor you know it's a problem with your S4 ;)
     
  7. Sandcracka

    Sandcracka Newbie
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    The S4 headphones are of poor quality. My Klipsch S4A's are much louder and sound much better, with more bass and clearer highs. I never even tried my S3 headphones so I don't know which are better, but the S4's you would think would be louder/more bass due to the bigger size and dual drivers.
     
  8. tastycaramel

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    For me, the S4 earphones were quite decent. At least better than the ones that came with my iTouch.
     
  9. trparky

    trparky Android Enthusiast
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    I never did like earbuds. How can such tiny little speakers produce any decent sound? I'll take my big Sony MDR-XB500 headphones any day of the week. Those things sound great when connected to this phone.
     
  10. tastycaramel

    tastycaramel Guest
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    I have a similar pair of sony headphones as yours. :D
     
  11. NZtechfreak

    NZtechfreak Android Expert
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    To the OP - I would definitely try and have the stock buds replaced initially, there shouldn't be crackling with the stock buds.

    With low input impedance IEMs there is indeed a very major problem with the i9505 headphone output as detailed here.
     
  12. tastycaramel

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    It is strange how I don't have such problem with my earphones.
     
  13. steve1401

    steve1401 Member
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    Thanks for the feedback everyone. I intend going to the tmobile shop today to see if they can help, if not I'll call them and see if they can send a different set.

    Cheers
    Steve
     
  14. tastycaramel

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    Hopefully it works :D
     
  15. NZtechfreak

    NZtechfreak Android Expert
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    What are your earphones?
     
  16. stereoeclectic

    stereoeclectic Well-Known Member
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    I also switched from the stock headphones. My other set works well.
     
  17. MISS DIVA

    MISS DIVA Android Enthusiast
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    If you get no joy with T mobile (nightmare company) contact Samsung. They swiftly replaced my dodgy Note 2 charger . All they needed was my IMEI number
     
  18. steve1401

    steve1401 Member
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    Good thinking. Did you call our email them? I get a bit bored of explaining myself on the phone. ..
     
  19. MISS DIVA

    MISS DIVA Android Enthusiast
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    I called, it was swift and painless unlike T mobile... Who seem hell bent on testing my last nerve.
     
  20. tastycaramel

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    The stock S4 earphones.
     
  21. steve1401

    steve1401 Member
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    Tmobile shop couldn't help, they said I need to call them, so I did and I'm getting a new set of earphones sent out. If they're just as bad I'll call Samsung - wish I'd done that to start with now.
     
  22. tastycaramel

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    Hopefully your new set works
     
  23. steve1401

    steve1401 Member
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    Yep, me too. I'll report back in a few days when they're here.
     
  24. tastycaramel

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    Sure :D
     
  25. NZtechfreak

    NZtechfreak Android Expert
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    Well then it's not strange at all, the stock ones aren't low enough impedance for it to be a problem.

    In any case, reports coming in now that the latest German firmware has fixed the problem.
     

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