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General VZW Contract Question

Discussion in 'Android Devices' started by jfoey22, Mar 17, 2010.

  1. jfoey22

    jfoey22 Well-Known Member
    Thread Starter
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    Mar 17, 2010
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    Cisco Engineer
    Cincinnati, OH
    Hey Guys / Gals,

    Let me first thank you all for the plethora of information contained here. I have become an obsessive lurker for the last month.

    In anticipation of the looming Incredible release, I have a question about my current VZW contract. I will lay out the whole scenario.

    About 40 days ago I started a new job and turned in my old TP2 phone. At that point or just prior I started looking into my new phone. I found the Incredible and decided rather than getting hooked into a 2-yr contract getting a DRIOD, I would wait till the Incredible came out. So, my wife had her old phone laying around the house so we went into VZW and added a line to her plan. We got a family plan. Now when I log into my account on VZW it says my line isn't eligible for upgrade until October 2011??? I haven't yet called VZW, because the account is in my wife
     

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  2. ZRock

    ZRock Active Member
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    Store representatives earn commission based on NEW CONTRACTED lines of service, so even if you brought your own device they may have snuck a contract in on you. If you call customer care they can most likely reset it if they look up the IMEI of your device and see it was used in the past.

    If you have any other questions about this, PM me. I work in retentions so I can answer some more questions.

    BTW -FIRST POST!
     
  3. woodraskam

    woodraskam Well-Known Member
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  4. ZRock

    ZRock Active Member
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    Not trying to be TOO technical here but porting is bringing your number to a new location on a fresh contract/no contract, a Transfer of Service or Billing Responsibility would have been what moved his current contract over.
     
  5. jfoey22

    jfoey22 Well-Known Member
    Thread Starter
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    Mar 17, 2010
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    Cisco Engineer
    Cincinnati, OH
    It is a new number. I didn't port my old number because that phone/line belonged to my ex-employer.
     
  6. By adding a line to your wife's account, I do believe you are essentially signing on to a new 2 year contract (unless you made it CLEAR to the VZW reps that you do NOT want a new contract and want to stay out-of-contract). As Zrock said, you may want to call customer service and make sure the VZW reps at the store did not do that, and that you wanted a transfer of bill responsibility instead, as all you're doing is transfering your existing line, onto her contract.
     
  7. demosthenes

    demosthenes Well-Known Member
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    Mar 15, 2010
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    Portland, OR
    As I understand it only the main line of a family plan qualifies for NE2 which is different and in addition to any price reduction for re-upping your contract.

    It sounds like they have you under contract for some reason.
     
  8. That is correct. Say you're on a family plan with 3 different lines, only the main one gets the NE2.
     
  9. jfoey22

    jfoey22 Well-Known Member
    Thread Starter
    93

    Mar 17, 2010
    529
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    Cisco Engineer
    Cincinnati, OH

    Thanks so much for your help. I called Customer Service and they took care of it for me. It appears just as you said, they snuck a contract on me but they took care of it :) Glad I checked today, rather than having to deal with it the day the Incredible comes out.

    As a side note, for giggles I asked the Customer Service person if she could tell me when the HTC Incredible would be coming out, she said "I have never heard of that phone till right now". haha... sure!
     
  10. ZRock

    ZRock Active Member
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    Sadly, many of them don't hear about newer products or features, even AFTER they are released unless they have official coaching on it. No one in my call center aside from myself knew the N1 was out until after I sent out a floor email.
     

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