Im am on Verizon and was one of the early ones to jump on the Note 3. They said oh yeah this phone will be one of the first to be upgraded? Well here I sit months later with almost the same software the phone came loaded with. I also have a S4 mini same thing. Try asking Verizon they are clueless??So Samsung wheres the KitKat you promised??? I might as well join the cast of 6 feet under before that happens?