Well, I called back. Got a different CSR, with the same result. Saying I had to pay the restocking fee and no way to cancel the order. I told her that I knew others were having success with these issues so she spoke with her manager. The manager said that they would not charge the restock fee but there was still no way to cancel the order.
I asked the CSR if she could tell me when the phone would ship, because I wanted to make sure that I could return it and be eligible for my discount on the 15th to pick-up the DX. After a minute or so, she said it would ship by July 3rd. I reminded her that the shipping date alone was 8 days after I was supposed to receive it when I placed the order, and I told her it was rediculous that Verizon was making it so difficult to cancel an order that they could not meet their own timeline on. So, she called up some technical support division who eventually said that they would place a cancel order notice on my order, but that it would take at least 2 days before they knew if it went through or not. So, I'm supposed to get a phone call to let me know if the cancel was successful or not.
I swear, this really is just pathetic that they have so little control over this whole process. This is the first in my 8 yrs of being a Verizon customer that I've just wanted to tell them to eat the phone and cancel my contract. And frankly, I still may do just that.