How do you know if your order went through?

[kekky]

I pre-ordered the phone for the price of $179 on Tuesday night but I haven't received any confirmation through email or text from T-Mobile. When I try to order the phone again, it shows me the upgrade option of $299 rather than $179. Maybe my order did go through but is there any way to make sure? I worry because my experience with the T-Mobile website has not been very pleasant during the past 4 years I've been subscribed to them.

 

[Pdeco1]

611 on your cell phone!

 

[Deleted User]

I just contacted T-Mobile cause i was unaware about the order i put thru as well. They said it went thru and i WILL be receiving it on the 22nd of October. The only thing that worries me is that she seemed unsure of the 3G service where i am located. Im in Long Beach, CA which happens to be a BIG city. She said that on the 25th of this month, Los Angeles went 3G. So im sure that helps.

 

[Huey Freeman]

I pre-ordered the phone for the price of $179 on Tuesday night but I haven't received any confirmation through email or text from T-Mobile. When I try to order the phone again, it shows me the upgrade option of $299 rather than $179. Maybe my order did go through but is there any way to make sure? I worry because my experience with the T-Mobile website has not been very pleasant during the past 4 years I've been subscribed to them.

The website does pretty much blow.. However, the customer service reps are far more informative. I just called to confirm and they said my phone will be in the mail on the 22nd.

 

[Deleted User]

You will RECEIVE it on the 22nd....

 

[OrganizedFellow]

I too ordered and did not receive a confirmation number or anything.
Called two days later '611' on your T-Mobile phone, and was given the confirmation number.

Silly me, I also asked for the FedEx tracking number ... hahaha, she laughed and said that number would not be available til the ship date, almost a month away.
OH YEAH HUH!? I said to her, and we both had a good laugh at my expense.

Some good service people there at TMO.

 

[Deleted User]

I too ordered and did not receive a confirmation number or anything.
Called two days later '611' on your T-Mobile phone, and was given the confirmation number.

Silly me, I also asked for the FedEx tracking number ... hahaha, she laughed and said that number would not be available til the ship date, almost a month away.
OH YEAH HUH!? I said to her, and we both had a good laugh at my expense.

Some good service people there at TMO.

Agreed. There's been some instances where i end up talking to them about something completely different. Good people there.

 

[sleebus.jones]

I got an SMS from them a day later confirming my order. I'd guess everyone will eventually get one of those?