Both points are accurate. This leads to an interesting point. Amidst all the Android blogs discussing this headliner, one of the more popular ones (name escapes me) kept referring to the 'vocal minority'. What the author failed to analyze and articulate was the cascading effect this was happening to the less 'in tune' crowd.
For instance, HTC's facebook page has been so bombarded about this issue, it's a full onslaught, so there is this general consumer placebo effect. What those like us lack in breadth, is made up for in depth. HTC may need an amicable resolution if only so that the general public doesn't percieve there is something 'wrong' with HTC's new product.
Means to the same end...