Sprint hero htc sync

[jimnilson]

Just recently my Hero won't sync (it did before with Win 7) my PC now recognizes the Hero but then gets Errors: 2 General, Error due to: Connection to mobile phone timed out.
Any one know why this recently is happening? Is there a way to reinstall htc sync on both devices?
Thanks, Jim

 

[jeremylobaugh]

I would check your device manager to make sure you don't have any driver issues. Make sure USB debugging is turned off. HTC Sync can most certainly be uninstalled/reinstalled on your PC, on the Hero...not so much.

 

[golpher]

Plug in USB
Drag down task bar
Click "USB connected"
Click "Mount"

 

[jeremylobaugh]

Plug in USB
Drag down task bar
Click "USB connected"
Click "Mount"

You don't mount it to use HTC Sync, all that does is mount the SD card so it appears to be a flash drive to your PC

 

[golpher]

You don't mount it to use HTC Sync, all that does is mount the SD card so it appears to be a flash drive to your PC

^^:goodpost:
DOH thats right,, i was too eager to solve his problem before fully understanding it

 

[tHERO]

check the drivers, theres a popular problem of those not installing properly, and the "update" tool will not do it for you.

 

[jimnilson]

I have upgraded HTC Sync and installed the drivers recommended for Win7. My phone is recognized and sync is initiated when it fails. Could there be anything with Outlook that is causing the problem?

 

[tHERO]

I have upgraded HTC Sync and installed the drivers recommended for Win7. My phone is recognized and sync is initiated when it fails. Could there be anything with Outlook that is causing the problem?

Did you go to My computer (right click) and point the device drivers to the folder manually? that is really the key. If the phone connects to the PC and the HTC software runs, but the two arent finding each other - that is a good indication that the drivers aren't fully installed/updated.

 

[bilkay]

I just had the same thing happen to me today. How annoying. I'll chime in again if I get it fixed.

 

[bilkay]

Oh, one more thing. It's absolutely ridiculous that the HTC Sync program breaks like this. Synchronizing your work calendar (in my case Outlook) to your phone is one of the most important functions of the device. It's critical for me, and I don't want it to break. Or have to fix it myself. I'm not lazy, just annoyed. Sheesh.

Rant over.

 

[tHERO]

To bilkay, I agree, (re Outlook calendar) I thought i had that fixed as well but I don't - its not being lazy, its called being efficient. thats what these phones are supposed to help us do. Please advise if you find a fix.