Alternative to HTC sync manager?Support

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  1. Russboy

    Russboy Member

    Hi all,

    Day 1 after an iphone & not going well, in fact the HTC may be boxed up and sent back unless I can sort this.

    HTC sync manager after taking hours to load my pics, music (not videos yet) eventually crashes. Then if you try & open it again it just says "loading content" & having left it for 8 hrs overnight doesnt progress.

    So i'm just about to give up but is there any other software I can use that will sync contacts from Outlook, picture albums, vids, music & playlists from itunes?



  2. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    Hey Russ, welcome to AF! :)

    I've never been a fan of HTC Sync, I use MyPhoneExplorer as an alternative. It does everything HTC Sync is supposed to do.
    mamanatrix likes this.
  3. Russboy

    Russboy Member

    Hi & thanks.

    Do you know if you can carry across itunes playlists? I did look at this software earlier, do you have to put an application on the phone as well as your computer?
  4. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    Yeah, there's a phone and PC client. I'm not sure if it does iTunes stuff, but Doubletwist or iSyncr should sort you out there.
  5. fcukhtc

    fcukhtc Well-Known Member

    Russboy, I had the same problem. It was irritating hell out of me. I uninstalled and re-installed 3 times. Tried 2 different computers, 2 different USB cables and 4 different USB slots.

    I downloaded HTC Sync and that didn't work.

    I downloaded MyPhoneExplorer and while it worked, I couldn't see a function to sync playlists and media libraries. You can sync via WiFi though! Awesome.

    However, I still took my phone back to be replaced as I want it to work with the genuine packaged product.

    Good luck, I hope you get yours to work, I know how annoying it is. A factory data reset worked (when tried in store) but I wasn't satisfied it would still be working days later.
  6. SpiceOfLife

    SpiceOfLife New Member

    I tried what you stated to no avail. I've been on the phone for over an hour twice with HTC. The first time they told me to download both Sync and Sync Manager which I did. Still didn't work. The second one just told me to setup the phone as a disk and move the files myself. Stupid answer since transferring my iTunes mp4 files will do nothing for the HTC. I'm ready to send back and go back to my iPhone.

    Anybody have any better ideas?
  7. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    Did you try doubletwist or iSyncr? They should do your iTunes stuff no problem.
  8. fcukhtc

    fcukhtc Well-Known Member

    I share your frustration. I experienced everything you have except I didn't bother phoning HTC. But HTC Sync and Sync Manager both failed.

    I ended up taking mine back and the store has now sent the phone away to be tested, if they decided the phone is faulty they will replace it with a new one.

    The strange thing was, in store before handing it over, they tested it on their PC, did not connect. I then did a factory data reset to remove all my information, after which they tried it again and it connected.

    I still opted to have it sent for testing as it did initially connect for me, but after 2 days it continuously failed to connect. I don't want to have to do a factory data reset every other day just to be able to perform an operation that should function without fault.

    Take it back, demand a replacement or go back to the iPhone and wait for the iPhone 5.

    Great phone, but such a fundamental task should not be so faulty.
  9. fcukhtc

    fcukhtc Well-Known Member

    I just think that we shouldn't have to use multiple programs to perform a simple operation that should be absent of any problems.
  10. romeo1976

    romeo1976 Well-Known Member

    nevermind i figured below :)

    turns out that if i select 'sync both' it will trigger the options during syncing for outlook contacts and others etc. and it'll sync to whatever you've selected after.

    i was trying myphoneexplorer to port my contact from outlook to my phone but unsuccessful...

    when i load the program and usb my phone, it showed all google contacts in the list. i went to settings and tried changing under sync, to have all the contact going from outlook to my phone, but then it didnt sync.
    all it did was sync the google contacts to the phone which is not what i want.
    can anyone tell me what i did wrong?
  11. burtonvdp

    burtonvdp Well-Known Member

    I'm still surprised how many people use sync programs at all. I don't use playlists so I cant help there but dump the PC! Use google Music or Amazon MP3 (I use amazon so my wife can still get to music on he iPhone). Both of those have automatic sync software to move your library over the first time. Sync contacts, calendars, and email with gmail. Videos and photos with dropbox, Google+,Google Drive, Or Picasa.

    After converting to services about 2 years ago I will never look back. I hated the fact that my phone needed a PC with I had a 3gs... The only reason I plug my phone into a computer now is to charge or do some file management via full screen.
  12. KiwiBob

    KiwiBob Member

    I had similar problems, until I plugged the USB into a port on the laptop, not the docking station. Then it worked fine, after restarting the phone.
  13. Raptor_Jesus

    Raptor_Jesus Well-Known Member

    Simple Solution:

    go to /computer and right click your phone's icon.
    click "import pictures and videos" and set destination.
    as for contacts etc, ur on ur own
  14. worrasf

    worrasf Member

    I had this problem for weeks with my new HTC one. Sync manager would import my iTunes library and allow me to send music to the phone but would not import photos from the phone onto my iMac - just froze at 57% sync.
    Finally cracked it today - just turned off Auto Sync on the phone and reconnected to sync manager and hey presto all works perfectly!

    Happy days


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