HTC Sync Manager stopped working

[lofquist]

I have seen a couple of posts, but no real answer. My laptop is a Lenovo Yoga2 running Win 8.1.

HTC Sync Manager was running fine until the most recent big Android update. From that point on sync manager does not recognize my phone. I have contacted HTC support. no help there. They had me put the phone in to debugging mode and do a reset a couple of times. On thing I did notice after the android update is when I connect the phone, a window pops up asking me what I want the phone to do when it is connected. It didn't do that before. I have it set for cd installer. In the status header at the top of the phone it shows Sync Manager version 2.0.38.0 is running.

Anyone else had this problem or can recommend another app to sync my Calendar and Contacts between Outlook and my phone.

Thanks!

 

[dontpanicbobby]

When you plug in the phone to your computer does if ask you to "Use USB for file transfers?" if so say yes and you should be back in business. So this solution in a thread in the HTC forums.

HTH

 

[lofquist]

Thanks! But, that is weird. I had tried that before and it didn't work. Interesting the support folks at HTC told me to set it to "CD Installer.