Anyone else have this problem or know whats causing itSupport


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  1. italygrl1

    italygrl1 Well-Known Member This Topic's Starter

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    Ok so to make a long story short..I had a moment in the beginning and took it back,got a hero had massive problems and finally got my hero replaced with another moment that was brand new.I just got it like 2-3 days ago and its having the same issues that i had on 1.5 when i had it the first time.I had it replaced when i had it the first time and same issue.I have 2.1 now and the battery life is still horrible like dropping not long after taking it off the charger without using it but biggest problem is that the phone will tell me i have no service and it will have an x up above where the bars should be and i have to remove the battery and put it back in before it will work again.The data does the same thing and i can turn the phone off and back on for that and it will work again.Does this happen to anyone else??Its very frustrating!!Also the wifi wont connect.It just says it is unable to connect but it was just working and my laptop works wirelessly so i know that its not my router or anything with my connection.
     

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  2. edp

    edp Well-Known Member

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    well this is a common complaint and there are different fixes if you do a search on this forum. you might want to try doing a factory reset. that seems to help a lot of people. it helped me. and as far as the battery goes, try conditioning it by letting it die all the way, and then turning it off and charging it over night. do this a few times. some people don't believe conditioning helps, i believe it does.
     
  3. italygrl1

    italygrl1 Well-Known Member This Topic's Starter

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    I already did the factory reset but ill try the battery thing though.
     
  4. pastafarian

    pastafarian P√Ętes avec votre foie Moderator

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    I experience the dreaded cdma lockup (loss of data connection), but only sometimes after turning off wifi. I make it a habit to reboot the phone after a wifi session. Your battery issue is probably tied to your radio issues. The phone will ramp up power to the radio when it isn't receiving a good signal and drain the battery in a hurry. You could try redoing your profile and prl, but I doubt it will help. Can you not connect with your router at all, or does it fail to connect when you're having the data lockup problem? I have a issue with my oldish Buffalo router failing to issue ip's, apparently I'm at the limit of devices it can handle (12 total, 6 wifi). I usually have to shut off a wifi connected device to connect another, even fixed ip's won't fix things. Wish I could be of more help, good luck!
     
  5. italygrl1

    italygrl1 Well-Known Member This Topic's Starter

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    I only have my laptop on my router.It just stopped connecting altogether.It wont connect at all at anytime.I already did try the update profile and prl thing and your right,it didnt do a thing.Im complaining to corporate...see where that gets me.It got my hero replaced with this moment again so well see what they can do now.
     

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