Here is the
Verizon Wireless Return Policy.
Wireless Device/Accessory Return and Exchange Policy
This policy applies to all new and Certified Pre-Owned wireless device and accessory purchases except Prepaid wireless devices, which are governed by the
Verizon Wireless Prepaid Return Policy.
We will gladly accept returns or make exchanges on all wireless devices and accessories purchased from Verizon Wireless within 30 days of purchase. The wireless device or accessory must be in the original box with all components, in like-new condition and accompanied by the original receipt. A restocking fee of $35 applies to all wireless device returns and to all wireless device exchanges (excluding Hawaii).
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At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service. If you return and we accept your merchandise within the 30?day return period, we will refund your purchase price, subject to a $35 restocking fee for the return of all wireless devices (excluding Hawaii).
If you return a wireless device without a UPC on the box, the amount of the refund will be reduced by the amount of any mail?in rebate that was available for the wireless device at the time of purchase. Purchases made by cash or check, credit card or gift card will be refunded by check, credit card or gift card, respectively.