Hello all,
I have recently developed a serious issue in that I cannot send/receive texts from anyone with an Apple device and with very few exceptions call or receive calls from Apple devices.
The back story: Towards the end of March my phone was acting all sorts of buggy, and after contacting Motorola during which their Level Two diagnostics team remoted in and found nothing wrong.They suggested a factory reset, since for any further diagnostics I would need to send the phone in of find a Verizon Company store, so I agreed and did the reset
While this seemed on to fix the buggines issue a new one arrised in that it no-communicat-o with Apple-o's
Nothing I could do was able to rectify the problem.
Figuring this to be a carrier issue I contacted Verizon and they made some changes on their end they also said I had an "outdated" SIM card. [I got this SIM card in 2018 after loosing my company cell phone and I have kept it throughout my time with Verizon during which I have gone thru probably five phones, all Motorola. Some were to upgrade my model and some were replaced under warranty]. I went that night right after work to the local Verizon store, (a non company one) and got a new SIM but my problem remains.
So in desperation a did another reset but unfortunately it did not fix it either. I will also say that I get almost no calls anymore, even from Android users, kinda like everyone fell off the face of the earth.....
I used to have an IT guy live below me, and he is also rather well versed in phone technology, and thru the various "issues" that I have had, I/we know how to cover most of the bases and learned how to fix most issues, but he is baffled on this.
I desperately need to get this fixed, and dont want to throw money at getting a new phone only to still have the same issue, my gut says its gotta be a software issue or setting issue but i'll be damned what it is. Its becoming an issue with my job since I cant talk to management, they use Apples and even some non apple users, like
my mother, for example, is 82, and has a hard enough time with technology says my phone number just wont work, she gets nothing..
The only thing I did not yet do is to try resetting the APN. I have the Preferred Network Type as Global, same as it has always been, in fact no setting is different from the past in terms of how I have the phone set up and I have been thru the settings many times over to see what I missed. I may still have overlooked something, but I needed to go to the experts, thus my thread here.....
Moto G Power 2020 ver
Verizon pre-paid, 4G LTE
All apps up to date
All setting the same as before the issues
No difference on WiFi or using if using LTE on roaming
Any help or suggestions would be GREATLY appreciated.
I have recently developed a serious issue in that I cannot send/receive texts from anyone with an Apple device and with very few exceptions call or receive calls from Apple devices.
The back story: Towards the end of March my phone was acting all sorts of buggy, and after contacting Motorola during which their Level Two diagnostics team remoted in and found nothing wrong.They suggested a factory reset, since for any further diagnostics I would need to send the phone in of find a Verizon Company store, so I agreed and did the reset
While this seemed on to fix the buggines issue a new one arrised in that it no-communicat-o with Apple-o's
Nothing I could do was able to rectify the problem.
Figuring this to be a carrier issue I contacted Verizon and they made some changes on their end they also said I had an "outdated" SIM card. [I got this SIM card in 2018 after loosing my company cell phone and I have kept it throughout my time with Verizon during which I have gone thru probably five phones, all Motorola. Some were to upgrade my model and some were replaced under warranty]. I went that night right after work to the local Verizon store, (a non company one) and got a new SIM but my problem remains.
So in desperation a did another reset but unfortunately it did not fix it either. I will also say that I get almost no calls anymore, even from Android users, kinda like everyone fell off the face of the earth.....
I used to have an IT guy live below me, and he is also rather well versed in phone technology, and thru the various "issues" that I have had, I/we know how to cover most of the bases and learned how to fix most issues, but he is baffled on this.
I desperately need to get this fixed, and dont want to throw money at getting a new phone only to still have the same issue, my gut says its gotta be a software issue or setting issue but i'll be damned what it is. Its becoming an issue with my job since I cant talk to management, they use Apples and even some non apple users, like
my mother, for example, is 82, and has a hard enough time with technology says my phone number just wont work, she gets nothing..
The only thing I did not yet do is to try resetting the APN. I have the Preferred Network Type as Global, same as it has always been, in fact no setting is different from the past in terms of how I have the phone set up and I have been thru the settings many times over to see what I missed. I may still have overlooked something, but I needed to go to the experts, thus my thread here.....
Moto G Power 2020 ver
Verizon pre-paid, 4G LTE
All apps up to date
All setting the same as before the issues
No difference on WiFi or using if using LTE on roaming
Any help or suggestions would be GREATLY appreciated.
