For the last week, I've been going in circles with Customer Support, trying to fix this problem. We have a Victory, a Rise, and an Elite, and in/around my hometown, none of the phones can make an outgoing call. Once dialed, the phone seems to complete the call, but hangs on "dead air" instead and never rings through. Nine miles down the road in another town, there is no problem. Data is fine and incoming calls are working, but voicemail is delayed as well. Virgin Mobile insists there is no network issue in my area, and has sent me through all the standard troubleshooting steps. Now, after telling me to do a factory reset on all three phones, they're asking for specific dates/times of calls that didn't go through. I realize they're trying to help, but... really?? It seems obviously to be location-related, since it's all our phones and going to a different location solves the problem. I guess I'm wondering if anyone else is having similar problems, and if anyone has had success getting Virgin Mobile to fix a problem like this? I'm usually pretty patient, and realistic in my expectations for a budget phone service, but this is getting really aggravating!