Case problem (face sensor)Accessories


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  1. ehopper302

    ehopper302 Member This Topic's Starter

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    My wife purchased a two piece snap on hard case with a soft touch finish and now she is having a problem. She came to me and said when she makes a call her screen goes blank and she can't end the call. I tried it out and I got the same results. So I took off the case and the problem went away. So I remembered that there is a sensor that detects your face near the phone and turns off the screen. The hole for the face detector was in the right spot and showing plenty of the sensor. I tried enlarging the sensor hole in the case by drilling to about the max size I could with out interfering with the ear speaker slot and I still had the same results. This was a cheap but quality looking and feeling case we purchased off ebay. So my question is. Do all cases like this cause this problem? Would a slip on jelly like case do the same thing?
     

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  2. bowerman

    bowerman Guest

    I have the seidio innocase, and have had no such problem. The case is really nice and worth the price i think. I also had the verizon case/ holster combo and had no issue. Check these out!
     
  3. OfTheDamned

    OfTheDamned The Friendly Undead VIP Member

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    I have a rubberized snap on case and it doesn't come anywhere near the sensor. Can you post a picture of the case? She should also be able to end the call by using the physical end button, which should wake the phone up too.
     
  4. Caddyman

    Caddyman Well-Known Member

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    If the sensor its engaged it locks the screen and all the buttons, even the physical buttons
     
  5. bowerman

    bowerman Guest

  6. gridbug

    gridbug Well-Known Member

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  7. Caddyman

    Caddyman Well-Known Member

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    i have that case too, and i have a otterbox commuter, im about to switchback to the verizon one....holster is a need for me.
     
  8. bowerman

    bowerman Guest

    just a note for anyone looking for a case, the seidio innocase is sweet!!!!
     
  9. Ty07allstar

    Ty07allstar Well-Known Member

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    Sorry this is a bit off topic, but do you have a link to the case you have?
     
  10. ehopper302

    ehopper302 Member This Topic's Starter

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    Well I already see the problem. All the cases that were posted don't cover down past the face detector and ear speaker. Here is the photo of my wife's with the bigger hole I drilled. Guess I will see if i can cut this one to fit like the ones posted. It was only like $1.49 so if I mess it up no big loss.

    [​IMG]
     
  11. ehopper302

    ehopper302 Member This Topic's Starter

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