Charging issues

[thaKing]

There are several reasons why your device might not charge, and most can be fixed without any extra support. The most common reasons for a device failing to charge are:

Anxiously awaiting the reasons @JIBON SARKER

 

[jhtalisman]

Could be a loose soldered connection causing the sporadic issues. As it heats up the solder softens and when it cools it hardens.

 

[thaKing]

Could be a loose soldered connection causing the sporadic issues. As it heats up the solder softens and when it cools it hardens.

Could be, but it's under warranty so I'll get it looked at.

 

[thaKing]

One last update....contacted Samsung and they told me to take it to an authorized repair center. So I took it to an authorized repair center and they were able to replicate the issue and said they could not repair it. They told me to contact Samsung and go through the warranty process. So I did. And disappointed is putting it mildly. They said I have to mail in the phone to THEIR repair center, that they cannot take the word of the authorized center they sent me to. I'm told it's 5-7 business days before they can make a decision. So, after mailing, that's 2 weeks. Then they'll send me a new one since this cannot be fixed. They do not offer any sort of loaner phone, so I'd be without a phone for 2+ weeks. I use it for work so I cannot be without it for that long.

Very disappointed in their solution, especially for such an expensive phone.

 

[Unforgiven]

One last update....contacted Samsung and they told me to take it to an authorized repair center. So I took it to an authorized repair center and they were able to replicate the issue and said they could not repair it. They told me to contact Samsung and go through the warranty process. So I did. And disappointed is putting it mildly. They said I have to mail in the phone to THEIR repair center, that they cannot take the word of the authorized center they sent me to. I'm told it's 5-7 business days before they can make a decision. So, after mailing, that's 2 weeks. Then they'll send me a new one since this cannot be fixed. They do not offer any sort of loaner phone, so I'd be without a phone for 2+ weeks. I use it for work so I cannot be without it for that long.

Very disappointed in their solution, especially for such an expensive phone.