Desire phone keeps restarting?Support


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  1. uzee

    uzee Well-Known Member This Topic's Starter

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    Had the phone for a couple of months. However for the past few weeks the phone has a mind of its own and keeps restarting randomly.

    Has anyone experienced this problem? Can anyone tell me what the cause of the problem is and how it can be fixed?
     

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  2. duggro

    duggro Member

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    i have this problem right now, and it started about 2 weeks ago.

    as i speak it has been in a restarting cycle for about 30 minutes.

    i think it is dead.....
     
  3. nx1977

    nx1977 Well-Known Member

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    Loaded any task killers?
     
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  4. kredda

    kredda Active Member

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    i was gonna ask the same question, its only been going on a few days but i did install a.t.cleaner pro when i had a.t.killer pro already, just got rid of th e latter, see if that works....
     
  5. fahadchaudhry

    fahadchaudhry Well-Known Member

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    Yeah, mine started turning off itself, then rebooting and getting hanged and this all has been happening quite frequently. I called HTC and they advised me to reset it to factory settings, I did that but problem still remains; so, now HTC has arranged a pick-up service to take mobile from me and they will take it to their technical support. Let's see what they come up with.

    I did install 'automatic task killer', and some other apps like 'App remover' and this all problem started after them.
     
  6. Adebisi

    Adebisi Well-Known Member

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    Mine restarted tonight on its own I hope it was a one off
     
  7. gibbs1984

    gibbs1984 Well-Known Member

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    Mine did it once and the only thing that was different was that I was in an area with no signal what so ever.
     
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  8. Dave L

    Dave L Well-Known Member

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    I had this problem soon after I got my Desire.
    It would suddenly reboot. No sooner had it rebooted it would reboot again. Only removing the battery would stop it.
    Fortunately it was still under 14-days old and I was able to send it back for a new replacement.
    This Desire has been behaving itself now for about 5-weeks or so.
     
  9. duggro

    duggro Member

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    mine wont switch on properly at all now :(

    restarts a few times then does nothing.

    if i do a hard reset, what will i lose?
     
  10. fahadchaudhry

    fahadchaudhry Well-Known Member

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    Exactly the same situation with mine. Called HTC and they asked me to reset the factory settings but it didn't solve the problem. So, called them again and now they have arranged to pick up the phone today in the morning and they will take to their technical department to fix it. Let's see what happens.

    If you search this forum, you will find that this problem seems to be a norm. So many people are facing this. HTC has real quality problem, I suppose.
     
  11. duggro

    duggro Member

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    wow that's not good at all.

    should i contact HTC directly then rather than orange?

    you got any contact details?

    cheers
     
  12. fahadchaudhry

    fahadchaudhry Well-Known Member

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    If you are still within 28 days or whatever they are, offered by Orange, you should immediately contact Orange. If it has already expired then contact HTC. Their no is +44 (0) 1753218960.

    One more thing, do create a back up. I personally don't know how to do that, but google it and I am sure you will find the situation.
     
  13. jeanette87

    jeanette87 New Member

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    I am having this problem too, my phone keeps restarting and i cant use it!!! this is terrible!
     
  14. Simpsoni28

    Simpsoni28 Member

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    I see you all have A.T.K's installed... People never learn do they, this problem arises from people killing core system processses, and so when killed the phone has no choice but to restart, restart results in ATK re-killing the process so restarts...

    It has been said over and over and over again that task killers are NOT needed for android...

    Maybe a sticky is required?
     
  15. Quazar

    Quazar Well-Known Member

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    Mine does this too. I have noticed it is only when using 3G or GPS. It switches off and goes into reboot cycles.
    T-mobile said to take it back to the store and they will repair it. Haven't bothered to go yet as I know what triggers it, but will go back there soon.
     
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  16. choccy

    choccy Well-Known Member

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    Ok Guys,

    The issue is the motherboard. Basically it requires replacing.

    I will have to go to the T-Mob shop and get it sent off and have them replace the Motherboard.

    You should all do the same :)
     
  17. Quazar

    Quazar Well-Known Member

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    looks like this seems to be happening to a lot of people, I wonder what triggered this?
     
  18. SylentDroid_90

    SylentDroid_90 Member

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    omg i think its the 2.2 update really...it has not happen until i got that today....what the hell....from reading everyones posts...i think i have to send it to the HTC repair place....do they work on ALL HTC devices...?? Even if their from either europe or USA?
     
  19. trishmum

    trishmum New Member

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    Glad to see I'm not the only one!

    Mine's been turning itself off whenever I charge it. Done it again this morning, I managed to enter my PIN and got to the T-Mobile bit but then it powerd off. The battery is now charged and now I cannot get past the red circle.
     
  20. sheppie

    sheppie New Member

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    I've been tearing my hair out with this problem for the last couple of weeks, it is so random, I could be sending a text, reading a book, or just speaking to someone and the handset just switches off by itself and reboots. The problem is over the last weekend it has started doing it over and over again for about an hour without me even touching it, I just sit there and watch it doing it! I have tried everything, taking the battery and sim card out and leaving it for an hour. Trouble is it is so random and works fine for a couple of hours or so and then wham it does it again. I am heartily sick of this phone; I went back to T-Mobile yet again! and they gave me a replacement battery to see if that made a difference, in other words they haven't got a clue either. We'll see what happens this time but one thing is for sure if it isn't right this time I won't be buying another HTC mobile or recommending it to anybody ever!
     
  21. fahadchaudhry

    fahadchaudhry Well-Known Member

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    It's most probably due to installation of some kind of "Task Killer" app, or apps like this. You have to send it back to HTC. So I experienced and got so frustrated. Then I phoned HTC and they arranged to collect phone from me; they took it back and returned to me after fixing. It works perfect now.
     
  22. cocobananas

    cocobananas Member

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    It's probably not. As someone else mentioned, it's likely due to a motherboard fault. My Desire has been sent in for repair (for this issue), and had the motherboard replaced. Sadly, it still does it, even before I've had a chance to install any apps. I've been on to Vodafone, and they're offering me any phone I want as a replacement (by way of compensation). Dunno if I can trust the Desire again, especially after so many other people have had similar problems. Dunno what to do now... :confused:
     
  23. scooby_r

    scooby_r Well-Known Member

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    Oh my..your phone is still restarting after the motherboard has been replaced? Hope it doesn't happen to mine, i'm still waiting for the repairs to be done. I'm in a dilemma now too, don't know whether i should continue using it or sell it.. :/
     
  24. Scrappy1307

    Scrappy1307 New Member

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    hi guys/girls,

    I have mine 4 days now and it sometimes rebooted or is just not responding anymore, if you touch the screen on the right side the left menu button is pressed like it is not synchronized anymore. also upon replying to a text message sometimes i can put my finger 1 cm above the screen and it starts following my finger and writing all kinds of unwanted letters. Like I have elec. in my fingers.. also some of the screens just start to flicker up and down and then only thing stopping it is putting it into standby.

    anybody had this/ I am thinking about having it replaced while I can.
     
  25. nx1977

    nx1977 Well-Known Member

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    Is you screen 100% clean?
     
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