Support Exchange Sync issues. Missing emails!!

Discussion in 'Android Devices' started by jamiefletch, Nov 9, 2010.

  1. jamiefletch

    jamiefletch New Member
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    Nov 9, 2010
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    Hi,
    Can anyone help or has anyone had this same issue. I bought an HTC desire HD and linked it up to my exchange work email. It
     

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  2. smartphoneguru

    smartphoneguru Well-Known Member
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    Dec 10, 2010
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  3. anandv76

    anandv76 Well-Known Member
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    Nov 16, 2010
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    you could edit the settings to sync past "n" days, i.e. 3, week, month, all etc. You may want to select "all" option in case you would like to see all emails.
     
  4. smartphoneguru

    smartphoneguru Well-Known Member
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    Dec 10, 2010
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    I tried that right after I posted. Switched sync email from 3 days to 1 day and then back to 3 days. I have 6 emails missing from about 9am to 10am this morning. I turned the phone on and off too..didn't work either.
    Never had this issue on WM. Very puzzling.
     
  5. anandv76

    anandv76 Well-Known Member
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    Nov 16, 2010
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    have you tried all? works fine on mine, dont see any missing...i use 3 days...
     
  6. smartphoneguru

    smartphoneguru Well-Known Member
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    Dec 10, 2010
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    I deleted my entire Exchange profile and reset it. Took 15 minutes as I have 2700 contacts but all my missing emails are now on the phone again. I hope this is not a continuing issue!
     
  7. smartphoneguru

    smartphoneguru Well-Known Member
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    Dec 10, 2010
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    This is frustrating. After deleting my Exchange profile and resetting it, this happens again today. 20 emails are missing on my HTC Incredible from 1:30-3:30. They are on my Outlook desktop and still on the server but not on my phone.

    Is this an hosted Exchange issue, an Android issue, or HTC issue?
     
  8. smartphoneguru

    smartphoneguru Well-Known Member
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    Dec 10, 2010
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    So I change the sync days from 3 to 7 and my missing 20 emails are back on the phone. This didn't work yesterday? Now I'm going to be paranoid while I'm out that I'm missing emails, or an email that I saw and was going to reply to has disappeared and now I'll have to review my Outlook at the office more thoroughly for missed emails. Oh brother!

    anandv76...I probably shouldn't choose 'All' messages since I have about 13,000 in my inbox!
     
  9. anandv76

    anandv76 Well-Known Member
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    Nov 16, 2010
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    just noticed another thing though, that my exchange email syncs fully every time. i.e. all messages seem to vanish at sync and reappear based on the settings (say 3 or 7 days) and i reckon the problem of missing emails is because of that! not sure what is going on but exchange emails on my Nokia N900 seem to work absolutely fine with the same settings...dohh...
     

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