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Facebook keeps unsyncing/de-linking from contactsSupport


  1. sjsharp

    sjsharp New Member

    Hi.

    Being a latecomer to the smartphone party apologies if this topic has been answered before.

    I have an HTC Sensation but I am having problems with Facebook automatically unsyncing itself from my contacts, sometimes a few times in the same day.
    If I go into Settings>Account & Sync then Facebook has disappeared from the list so I have to open the app, go into Facebook settings and it will have set itself to "Do not sync contacts".
    Every time I rest the setting to sync with contacts it will eventually unsync them.
    Whilst this isn't a major problem it is REALLY annoying as I like having my contacts linked to Facebook.

    Also, sometimes it gives an error message along the lines of "HTC Sense Facebook authentication failed".

    Additional info:
    Using Facebook app not Facebook for HTC Sense.
    Android version 4.0.3
    HTC Sense version 3.6

    Any advice on a possible fix for this would be appreciated greatly.

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  2. breadnatty08

    breadnatty08 pain rustique VIP Member

  3. sjsharp

    sjsharp New Member

    @Dreadnatty - Thanks for the link, I'll check it out. Phone's been running ICS since I bought it about a month ago but the problem seems to have developed/got much worse in the last week or so.
    From my admittedly limited knowledge it seems to be a conflict between the FB app and FB for HTC Sense. I've been playing around with settings today and in my account sync settings for the FB app I have disabled auto-syncing of FB contacts. Since I did that it hasn't de-linked contacts so fingers crossed...
  4. The informant

    The informant Well-Known Member

    I'm having the EXACT same problem but on my Evo Design. It has happened as of lately, but it was fine before.
  5. dudemyster

    dudemyster Well-Known Member

    keeps happening to me daily i have to go into settings>apps>facebook and clear cache and data then re add facebook in settings>sync and enter login details if not it hangs on facebook screen then it syncs and later in day its all s syncd again Grrrr
  6. I get it nearly every day, sometimes several times a day.:mad:
  7. 956400

    956400 New Member

    having a similar problem; not sure if this is directly connected to facebook or not... i own an HTC DESIRE 500 with JELLY BEAN 4.1.2 version OS. i have my phonebook based in google contacts, linked with skype, twitter, facebook, linkedin etc...
    every few days, when i open my contacts list, there is a notification at the top that there are CONTACT LINK SUGGESTIONS for people whose accounts have automatically been found to be related. which would be fine, except that i know for a fact that most or all of those, i have already linked in a previous session. which must mean that they keep being unlinked. twitter and linkedin seem to be the most serious offenders.
    does anybody know of a possible reason for this or how to get around it?

    sorry if this is in the wrong thread; feel free to move to an appropriate one :)
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