Galaxy S2 ... lost contacts, home screen, but some things remain???Support


  1. Jasheman

    Jasheman Member

    Hi, newbie here so be gentle please :)

    Hope someone can help with this. Switched off my phone tonight, everything was fine, went out in the car and popped it on charge. When i switched back on a half hour later, the following had happened:

    - Wallpaper behind lock screen reset, but password still ok
    - Home screen layout gone back to factory reset, but background wallpaper still there???
    - All apps, music, etc, remain
    - Contacts all gone, but groups that i set up remain??

    Seems it has been a bit selective about what has been removed, has anyone experienced the same??? Seems to be on OS 4.0.4 but i can't remember what it was on before this (although the icons at the top seem to be different, so i wonder if it has reverted)

    Have heard about a hard key reset, but is this what i really need to do?

    To sum up ........ HELP!! ;)

    Advertisement
    :
  2. Jasheman

    Jasheman Member

    **Sorry, i posted this in the wrong forum, probably belongs better in here**

    Hope someone can help with this. Switched off my phone tonight, everything was fine, went out in the car and popped it on charge. When i switched back on a half hour later, the following had happened:

    - Wallpaper behind lock screen reset, but password still ok
    - Home screen layout gone back to factory reset, but background wallpaper still there???
    - All apps, music, etc, remain
    - Contacts all gone, but groups that i set up remain??

    Seems it has been a bit selective about what has been removed, has anyone experienced the same??? Seems to be on OS 4.0.4 but i can't remember what it was on before this (although the icons at the top seem to be different, so i wonder if it has reverted)

    Have heard about a hard key reset, but is this what i really need to do?

    To sum up ........ HELP!!
  3. Metroid Prime

    Metroid Prime Oil Can!!! Oil Can!!! VIP Member

    Welcome to AF, Jasheman. :)

    Did you just update to that or was it like that out of the box? Which carrier are you with?
  4. Jasheman

    Jasheman Member

    I'm with O2, mate, thanks for the welcome

    No, haven't updated for several months, there was no issues earlier tonight, just switched off, charged in car, and when i switched back on it took ages to boot up and when it did it has lost several things, but kept others

    Totally baffled!!
  5. Metroid Prime

    Metroid Prime Oil Can!!! Oil Can!!! VIP Member

    I'm going to move this to the Samsung Galaxy S2 (International) section where the members here can offer assistance also. :)
    Is your device rooted?
  6. Jasheman

    Jasheman Member

    Nope mate, not rooted
  7. Metroid Prime

    Metroid Prime Oil Can!!! Oil Can!!! VIP Member

    Hmm... This is quite odd and I do not understand how this could've happened. You could try a factory reset to make sure it doesn't happen again or you could re-add everything again. I'm sorry about this and this is all I can suggest unless I find something. :(
    Jasheman likes this.
  8. Jasheman

    Jasheman Member

    To be honest, didn't have masses of contacts and i had (thankfully) a .csv file from my last phone that was only 6 months ago, so i've just re-added ..... all merged with google account now though, still can't work out quite what happened though, it's a puzzler!! :(
  9. Asif999

    Asif999 New Member

    Hi, i have just experienced exactly the same problem with my Samsung S2. All was ok and i just left it to charge. Discovered all my contacts had just disappeared afterwards when i went to make a phone call. I didn't do anything unusual and all of my contact groups are still there.

    Can anyone help. I had LOADS of contacts and some of them very important AND I DO NOT HAVE A BACKUP!!! :(
  10. kelis32

    kelis32 Well-Known Member

    Open contacts> Menu> More> Display options> Select contacts to display

    Check which option you have selected and see if you have them saved to your sim or phone
  11. Asif999

    Asif999 New Member

    Thanks Kelis but i already tried that. My contacts setting is set to "Display All Contacts". I have also checked and tried to import from USB storage, SD card and also SIM card in case any of the contacts were there but no luck.

    Can anyone else help, please!
  12. alexia0804

    alexia0804 New Member

    Hi! This is what happened to me today! I wanted to make a call and I saw that the phone does not recognize my numbers anymore! I went to check the contact list and all my numbers where gone! I turned off the phone and after 2 minutes i restarted it! I checked the contacts again and the ones i had stored on my sim card reappeared, but the ones stored on the phone are gone! I charged the phone this morning, but didn't check it for hours, so I don't know if that is the cause!
Loading...

Share This Page