Help Galaxy S5 Marshmallow upgrade problem

[chaz4]

I received notification from AT&T about an upgrade to my software, which I presume to be Marshmallow. I download the 609 mb upgrade, and the proceed to "Continue". The phone reboots and starts to do something, and then I get a warning that I should check the back of the phone to insure waterproof seal. The back and the charging port are both in correct position as far as I can see,

I then get a message that the upgrade has failed, and I should try again. When I try again, the link that says 'resume upgrade' is greyed out, and if I try to re-download, I'm told that the phone is up-to-date, and that I can try again in 24 hours.

I've tried this twice, two days in a row, and twice the same results.

Anybody else got this problem? What's solution?

 

[AZgl1500]

give this a try, it is supposed to erase the downloaded update file.

* Lollipop Update delay by clearing cache 3 times *****

 

[philayl]

I received notification from AT&T about an upgrade to my software, which I presume to be Marshmallow. I download the 609 mb upgrade, and the proceed to "Continue". The phone reboots and starts to do something, and then I get a warning that I should check the back of the phone to insure waterproof seal. The back and the charging port are both in correct position as far as I can see,

I then get a message that the upgrade has failed, and I should try again. When I try again, the link that says 'resume upgrade' is greyed out, and if I try to re-download, I'm told that the phone is up-to-date, and that I can try again in 24 hours.

I've tried this twice, two days in a row, and twice the same results.

Anybody else got this problem? What's solution?

Hi, I doubt it is the Marshmallow upgrade, it has only just been released for the Nexus phones, and they get the updates way ahead of anyone else, which Android version are you on now? Phil

 

[lunatic59]

I've moved this thread over to the S5 forum.

The latest updates being pushed out are security updates for 5.1.

 

[ironass]

The update for the AT&T model, G900A, is for Android 5.1.1. This requires between 6GB-7GB of free space on the phone's memory before it can install as it involves increasing the system partition size for the addition of extra AT&T bloatware in a future update. This will mean losing around 1.5GB of phone memory as opposed to the stock Samsung firmware releases that have circa 12GB of the 16GB phone memory free for users.

 

[karman]

Same thing happened to me. I did the clear cache and then waited 24 hours. The download and upgrade took place with no problems. It is not marshmallow.