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How long does a replacement phone take to be sent back?Support

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  1. Skelaz

    Skelaz Well-Known Member

    I sent back the replacement phone on September 12th. I called VM to check on September 19th, they say they haven't RECEIVED IT YET?! I checked the USPS tracking number online and on phone on the prepaid envelope and it has no tracking information.

    Does it usually take this long? Because I am not about to have my account suspended for something I did not do. And it's almost 15 days.

  2. OverByter

    OverByter Resident Slide Rule Guru

    I am having the same issue, I required a replacement battery cover and Virgin in their infinite wisdom only has it in the system attached to the phone. I sent the phone back after 2 days and that was over a week ago. I live quite a distance from the post office so I just put it in my mailbox. Still nothing showing up on the site but just to calm you down a bit while the reps say if they don't receive it within 15 days your account can be suspended that's just to motivate people to return them ASAP. You actually have 45 days before they will attempt to suspend your account. As a side note besides putting the VMU # on the outside of the envelope I always make a copy of the packing slip and include that also so that my name and address are also readily available. After my Triumph fiasco I've returned almost 10 phones and it's taken anywhere from a week to over a month before Virgin acknowledged receipt.
    Skelaz likes this.
  3. Skelaz

    Skelaz Well-Known Member

    Wooh, what a breather. Thanks again, OverByter.
  4. OverByter

    OverByter Resident Slide Rule Guru

    Np dude, just have a nice cocktail and dream of Evo's dancing in your head. ;)
  5. OverByter

    OverByter Resident Slide Rule Guru

    Matter of fact when I spoke with them last night concerning another matter I bought this up because my 15th day would be this Friday and they told me not to worry about it, if it still doesn't show up on the USPS website by Monday just give them a call and they'll escalate it with the post office from their end and try to figure out what's going on.

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